Senior Office & Operations Manager

McLarens; Toronto; Hybrid; CAD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work

Global exposure

Career development opportunities

Job summary

McLarens Aviation is seeking an experienced Senior Office & Operations Manager to join our Montreal office. You will oversee the day-to-day office operations, drive business support functions, and ensure service delivery to the highest standards in a bilingual Canadian setting.

You will manage budgets, client relationships, and operational processes while leading a team and coordinating travel and meetings.

Qualifications

• Experience leading office or operations teams.
• Strong project and process management capabilities.
• Proven ability to manage budgets, reporting, and day-to-day operations.
• Excellent stakeholder and client relationship skills.
• Sharp analytical mindset and high attention to detail.
• Advanced proficiency with Microsoft Office tools.
• Fluency in English and French.

Responsibilities

• Lead day-to-day operations of the Montreal office.
• Oversee administrative and business support activities.
• Monitor and improve operational performance.
• Serve as key point of contact for clients and stakeholders.
• Support business planning, improvements and growth initiatives.
• Ensure compliance with procedures and client requirements.
• Develop and mentor administrative and operations staff.
• Coordinate travel, meetings and office logistics.

Skills

Office management

Operations management

Budgeting & reporting

Stakeholder management

Analytical skills

MS Office

English–French bilingual

Tools

Microsoft Office Suite

Job description

The Opportunity

McLarens Aviation is seeking an experienced Senior Office & Operations Manager to join our Montreal office.

Date: Aug 12, 2026

Location: Montreal/Toronto, QC, CA

Company Brand: McLarens

This is a key role supporting the growth and success of our Canadian Aviation business. You will oversee office operations, business support functions, client service delivery and operational processes, ensuring the smooth running of the business to enable delivery to the highest standards.

Key Responsibilities

• Lead the day-to-day operations of the Montreal office.
• Manage administrative and business support activities.
• Oversee operational performance.
• Act as a key point of contact for clients and stakeholders.
• Support business planning, operational improvements and growth initiatives.
• Ensure compliance with company procedures, quality standards and client requirements.
• Support and develop administrative and operational team members.
• Coordinate travel, meetings, events and office logistics.

About You

Essential

• Experience in an Office Manager, Operations Manager or Business Support leadership role.
• Strong organisational and project management skills.
• Experience managing budgets, reporting and business operations.
• Excellent stakeholder management and client relationship management skills.
• Strong analytical skills and attention to detail.
• Advanced Microsoft Office skills.
• Fluency in English and French.

Desirable

• Experience within aviation, insurance, professional services or a technical environment.
• Team leadership and people management experience.
• Experience driving process improvement and operational efficiency.

The workplace

Since 1932, we’ve been who people turn to in tough times. That’s a huge responsibility. It’s also a huge opportunity. McLarens is a premier independent loss adjusting and forensic technical services firm, with a global network that delivers consistently excellent service supported by deep local expertise.

Our work spans industries and the globe. From disaster relief to aviation, engineering to natural resources, our people get everything they need to impact lives on a global scale. We take our development seriously and offer careers that empower our people to strive for bigger goals and reach new heights. And we’ve got the expertise to help them get there: our Loss Adjusters boast an average of over 20 years' experience.

We’re building a culture where talent shines. Where ambition is everything. And people come first.

It's your career, so why compromise?

What Drives Us

• Purpose: Positively impacting people and communities across the globe.
• Progress: Excellence, expertise, and growth opportunities.
• Place: Our culture of empowerment, support and belonging.

The Benefits

Our people live by a shared set of values: Excellence, Teamwork, Respect, Knowledge, Thought Leadership, and Accountability. Together, they contribute to an inclusive culture that will help you thrive.

Here’s What Else We Offer

• Compensation: Competitive salary and performance-related incentives.
• Development: Access to technical training, global knowledge-sharing, and career growth opportunities.
• Wellbeing & Flexibility: Support to balance professional and personal life (e.g., hybrid work, flexible schedule where applicable).
• Global Exposure: Opportunity to work with colleagues and clients across different countries.
• Inclusive Culture: A collaborative environment where your voice and contribution are valued.

Individual progress, global purpose. It’s all here at McLarens.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.