Senior Network & Field Ops Leader

Neptune-Technology-Group-Canada-Co.; Mississauga; Hybrid; CAD 110,000 - 165,000; Full time

Benefits offered by this job

Hybrid work model

Office in Mississauga

Job summary

Neptune Technology Group Inc. in Mississauga seeks a Senior Manager, Network & Field Maintenance to lead the team responsible for keeping live networks and AMI systems healthy after project handoff.

This role covers Network Ops, SLA management and Field Diagnostics, ensuring utilities’ systems perform reliably long after go-live. The role requires 7+ years in network operations or field engineering with 3+ years in leadership, and a Bachelor’s degree in Engineering or a technical field.

Qualifications

• Bachelor’s degree in Engineering or technical field.
• 7+ years in network ops or field engineering with 3+ years in leadership.
• Experience with AMI, RF, or cellular network technologies.

Responsibilities

• Lead live network and AMI health monitoring, endpoint and connectivity repair, and SLA management.
• Oversee endpoint monitoring across vendor portals, gateway/SIM provisioning, firmware/OTA coordination.
• Direct field diagnostics: interference measurement, root-cause analysis, endpoint audits and optimization.
• Investigate failed-product returns to distinguish true defects from installation or environmental issues to prevent RMAs.
• Feed field performance insights back to engineering and product teams for improvement.
• Build and manage a team sustaining network health at scale across installed base.
• Report on network health, SLA performance, and field diagnostic trends to leadership.

Skills

AMI/RF networks

People leadership

Root-cause analysis

Vendor management

Clear communicator

Education

Bachelor’s degree in Engineering

Job description

Neptune Technology Group Inc. in Mississauga seeks a Senior Manager, Network & Field Maintenance to lead the team responsible for keeping live networks and AMI systems healthy after project handoff.

This role covers Network Ops, SLA management and Field Diagnostics, ensuring utilities’ systems perform reliably long after go-live. The role requires 7+ years in network operations or field engineering with 3+ years in leadership, and a Bachelor’s degree in Engineering or a technical field.