Senior MGA Claims Manager: Strategy & Leadership

Sovereign Insurance; Calgary; Hybrid; CAD 91,000 - 141,000; Full time

Benefits offered by this job

Competitive salary

Benefits and pension

Paid time off

Development programs

Recognition programs

Job summary

Sovereign Insurance, a national insurer and subsidiary of The Co-operators General Insurance Company, is seeking a Manager, Claims - MGA to lead the MGA Claims Department and drive technical excellence, regulatory compliance, and exceptional client service.

You will oversee complex, high-severity files, mentor a high-performing team, and align operations with strategic plans and delegated authority agreements, partnering with MGAs and internal teams to achieve results.

Qualifications

• CIP or FCIP designation required.
• 10+ years of progressive claims experience in a multi-line MGA/delegated authority environment advantageous.
• Proven strategic leadership and operational management experience, including oversight of complex claims portfolios.
• Strong decision-making, negotiation, and interpersonal skills with ability to influence at all levels.
• Experience building high-performing teams and managing cross-functional relationships.

Responsibilities

• Oversee MGA Claims Department operations, ensuring technical excellence and adherence to policies and delegated authority agreements.
• Provide oversight and guidance on complex/high-severity files to support timely resolutions.
• Recruit, coach, and develop MGA Claims professionals with regular performance feedback.
• Collaborate with senior leaders to develop annual business plans, budgets, and strategic initiatives.
• Maintain financial oversight of the MGA Claims portfolio, monitoring expenses and performance expectations.
• Partner with Underwriting, Compliance, Risk Management, and other departments to strengthen governance and reporting.
• Build and sustain relationships with MGAs, brokers, legal counsel, adjusters, and other partners.
• Represent Sovereign in mediations, trials, and industry events as required.

Skills

Leadership

Strategic thinking

Communication

Financial acumen

Negotiation

Mentoring

Risk management

Education

CIP/FCIP designation

Job description

Sovereign Insurance, a national insurer and subsidiary of The Co-operators General Insurance Company, is seeking a Manager, Claims - MGA to lead the MGA Claims Department and drive technical excellence, regulatory compliance, and exceptional client service.

You will oversee complex, high-severity files, mentor a high-performing team, and align operations with strategic plans and delegated authority agreements, partnering with MGAs and internal teams to achieve results.