Medical Office Assistant/Receptionist

Crosstown Family Health Team; Toronto; On-site; CAD 42,000 - 48,000; Full time

Job summary

Crosstown Family Health Team in Toronto, ON is seeking an entry-level Medical Office Assistant (MOA) for a full-time permanent role. The MOA will greet patients, answer calls, schedule appointments, handle referrals, and support clinical workflows in a fast-paced family practice.

You will perform venipuncture, assist with clerical tasks, maintain patient confidentiality, and help with inventory and supplies while working with the care team to ensure smooth clinic operations.

Qualifications

• Experience is an asset but not required; job training will be provided
• Post-secondary education is an asset
• Phlebotomy certificate and experience is an asset
• Proficiency in Windows, Microsoft Office programs, email and internet usage
• Proficient with Avaros electronic medical records
• Must be available for Friday and Sunday shifts; flexible hours during the rest of the week.

Responsibilities

• Greet patients and visitors at the front desk
• Answer multi-telephone system
• Manage booking/referral processes for the team
• Process correspondence, draft replies and other communication tasks
• Maintain confidentiality of all data and information
• Maintain and stock inventory, carry out pricing and purchasing
• Perform other reception/clerical duties as assigned for efficient operation of the clinic
• Participate in team building, program development, and improvement activities
• Participate in staff meetings to exchange ideas, receive mutual support and monitor program outcomes
• Comply with established personnel policies, procedures, standards and guidelines for operation
• Carry out venipuncture according to established standards
• Participate in established performance evaluation process and professional development goals
• Participate in team meetings as required
• Perform other related duties as assigned by the employer

Skills

Communication skills

Organizational skills

Written and oral communication

Education

Post-secondary education

Phlebotomy certificate

Tools

Windows

Microsoft Office

Avaros EMR

Job description

Full-time Permanent Entry Level

Posted 28 Oct 2026

Description

Job OverviewThe Medical Office Assistant (MOA) position is critical to the effective functioning of our family practice. This position requires excellent administrative support skills, an ability to work in a fast-paced, changing environment, and strong interpersonal skills to work with patients and inter-professional health care providers. This position will book appointments, greet patients, do telephone follow-up, monitor stock, draw and handle blood samples and a variety of other clerical tasks to support the FHT.

Duties

• Greet patients and visitors in a friendly and professional manner at the front desk.
• Answer multi-telephone system
• Manage booking/referral processes for the team
• Process correspondence, draft replies and other communication tasks
• Maintain confidentiality of all data and information
• Maintain and stock inventory, carry out pricing and purchasing
• Perform other reception/clerical duties as assigned for efficient operation of the clinic
• Participate in team building, program development, and improvement activities
• Participate in staff meetings to exchange ideas, receive mutual support and monitor program outcomes
• Comply with established personnel policies, procedures, standards and guidelines for operation
• Carry out venipuncture according to established standards

Other Duties

• Participate in established performance evaluation process and professional development goals
• Participate in team meetings as required
• Perform other related duties as assigned by the employer

Skills

• Demonstrated planning, problem solving, written and oral communication, and conflict resolution skills
• Exceptional organizational skills
• Excellent communication skills and letter-writing
• Ability to maintain confidentiality
• Ability to work in and adapt to a fast-paced environment
• Ability to prioritize and manage time effectively

Qualifications and Requirements

• Experience is an asset but not required. Job training will be provided
• Post-secondary education is an asset
• Phlebotomy certificate and experience is an asset
• Proficiency in computer applications: Windows, Microsoft Office programs, email and internet usage
• Proficient with Avaros electronic medical records
• Must be available for Friday and Sunday shifts; flexible hours during the rest of the week.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Please note any telephone/ email inquiries related to this role will not be accepted.

Join us in providing exceptional care to our patients while contributing to a positive workplace culture!