Senior Manager (Technology Production Support)

Bank of Montreal; Toronto; On-site; CAD 92,000 - 172,000; Full time

Job summary

Join a leading financial institution as a Production Support professional, where you'll enhance customer-facing platforms while managing stability and innovation 24/7. The role focuses on collaboration with various teams and stakeholders, ensuring platform health and compliance. Ideal candidates are seasoned professionals with a blend of technical expertise and leadership skills, looking to make a significant impact in a dynamic environment.

Benefits

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Qualifications

• Typically 10+ years of relevant experience.
• Nice to have AWS Certification and knowledge in Machine Learning.
• Nice to have experience in user interface and user experience (UI/UX) design.

Responsibilities

• Manage stability, accessibility, scalability, security, and innovation of the platform.
• Document business rules, functional/technical specifications, and process interpretations.
• Analyze platform data to drive and implement optimizations.

Skills

Production Support

Java

AWS

DevOps

Project Management

Team Management

Database Monitoring

Automation

Education

Post-secondary degree in a related field

Job description

Application Deadline:

06/12/2025

Address:

33 Dundas Street West

• Must have experience in Production Support and Maintenance.
• Must have experience in Java, AWS, Event Driven architecture, DevOps, Server monitoring, server configuration, project management, team management, Database monitoring, product/design thinking and design (scale, elasticity, reactive, sre) and automation.
• Nice to have AWS Certification and knowledge in Machine learning.

We are seeking a dedicated professional to join our team in the OLBB Production Support role. This position prioritizes and supports the work of customer-facing and internal platforms on a 24x7 basis. The successful candidate will be responsible for tracking and maintaining platform health scores and adoption rates, managing the stability, accessibility, scalability, security, and innovation of the platform. Additionally, this role coordinates the activities of technology, design, security, and marketing teams to develop platform strategies, roadmaps, and execution plans. Managing relationships with vendors for support, compliance, license tracking, and other needs is also a key responsibility.

Key Responsibilities:

• Build relationships with stakeholders to understand the platform vision, align, and deliver on the roadmap.
• Document business rules, functional/technical specifications, and process interpretations for assigned applications, process flows, systems, and business solutions.
• Analyze platform data to drive and implement optimizations.
• Prioritize work of components or groups of components used by customers/end users.
• Understand the competitive and strategic position of the organization to deliver best-in-industry products.
• Ensure compliance with service and support agreements and standards.
• Manage technical requirements such as APIs and other platform components with a focus on security and resilience to protect end-users.
• Foster a culture aligned with BMO's purpose, values, and strategy, and role model BMO values and behaviors in all activities.
• Ensure alignment between values and behavior that fosters diversity and inclusion.
• Regularly connect work to BMO’s purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through.
• Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attract, retain, and enable the career development of top talent.
• Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
• Operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders.
• Apply expertise and think creatively to address unique or ambiguous situations and find solutions to complex and non-routine problems.
• Implement changes in response to shifting trends.
• Broader work or accountabilities may be assigned as needed.

Qualifications:

Intermediate Level of Proficiency:

• New product development
• User interface and user experience (UI/UX) design
• Cybersecurity and privacy concepts, principles, and solutions
• Learning agility
• Creative thinking
• Emotional agility

Advanced Level of Proficiency:

• System design and implementation
• Application programming interface (API) management
• Product design
• Test-driven development
• DevOps
• Data collection and analysis
• Cloud computing
• Building and managing relationships
• Product management
• Value propositions
• Continuous improvement management
• Verbal & written communication skills
• Analytical and problem-solving skills
• Collaboration & team skills, with a focus on cross-group collaboration
• Ability to manage ambiguity
• Data-driven decision making

Experience:

• Typically 10+ years of relevant experience and a post-secondary degree in a related field of study or an equivalent combination of education and experience.
• Seasoned professional with a combination of education, experience, and industry knowledge.
• Must have experience in Production Support and Maintenance.
• Must have experience in AWS, Event Driven architecture, DevOps, Server monitoring, server configuration, project management, team management, Database monitoring, product/design thinking and design (scale, elasticity, reactive, sre) and automation.
• Nice to have AWS Certification and knowledge in Machine learning.

Grade:

8

Job Category:

People Manager / Gestionnaire

Salary:

$92,400.00 - $171,600.00

Pay Type:

Salaried

The salary range provided reflects BMO Financial group’s compensation range for the grade band associated with this position.

Salary placement within the range outlined above is role-based and will vary based on factors such as location, skills, experience, education and qualifications for the role, and may include a commission structure. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set consistent, and competitive ranges. We regularly evaluate compensation, identify any changes in the market and adjust our ranges and existing employee compensation as needed.

Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO’s comprehensive total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.