Senior Manager, Strategy & Operations

Aligned Labs; Canada; Remote; CAD 150,000; Full time

Job summary

Aligned Labs is seeking a Project Manager to oversee AI client projects, ensuring quality and surpassing client expectations. You will manage a remote team, define project goals, and enhance relationships with leading AI institutions. This role offers a competitive salary, profit sharing, and significant growth potential in a dynamic environment focused on AI innovation.

Benefits

Employee profit sharing

Fully remote work with flexible hours

Significant growth opportunity

Mentorship from experienced founders

Direct exposure to cutting-edge AI companies

Qualifications

• 3+ years in senior-level consulting, operations, or project management.
• Experience managing highly-credentialed professionals.
• Excellent communication skills and experience working remotely.

Responsibilities

• Own large-scale client engagements defining scope, timelines, and success metrics.
• Evaluate credentials and provide feedback to high-skill experts.
• Audit expert deliverables and implement improvements.

Skills

Customer Service

Data Analysis

Project Management

Communication

Autonomy

Job description

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This range is provided by Aligned Labs. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$150,000.00/yr - CA$150,000.00/yr

Direct message the job poster from Aligned Labs

At Aligned, we are building an expert-powered data-collection platform to support research at leading AI research institutions like OpenAI (ChatGPT), Meta, and Google. We have grown a community of thousands of carefully vetted experts with advanced degrees and 10+ years of senior-level experience across industry, government, and academia. Our experts support major AI initiatives by providing subject-matter expertise, evaluating the performance of unreleased models, and designing complex real-world problems that stretch the current capabilities of AI.

We are a remote-first company, led by a Google Gemini veteran CEO and seasoned founders. Unlike most early stage companies, we are committed to maintaining a small, high-impact team of exceptional people and focusing on sustainable, profitable growth. We’re looking to expand our team with a few key A-players.

The Role

As one of our earliest team members, you’ll own and personally manage our largest projects with our most important AI clients. You’ll define project goals, assess and train top-tier experts, ensure deliverables exceed client expectations, and keep stakeholders informed at every step.

What You’ll Do

Project Ownership

• Own large-scale client engagements from kickoff through final delivery, defining scope, timelines, and success metrics
• Serve as the primary client contact for daily updates, strategic reviews, and issue resolution

Expert Operations

• Define expert profiles and sourcing requirements for each project
• Design onboarding processes and ongoing training to ensure consistent quality
• Confidently evaluate credentials and provide feedback to high-skill experts (professors, scientists, engineers, doctors, lawyers, etc.)

Quality & Operations

• Audit expert deliverables and implement improvements to drive better outcomes
• Accurately track and report on key performance metrics

Strategic Impact

• Partner closely with our CEO and COO to continuously improve the strategy for our AI client relationships, client projects, and expert operations.

Why This Role Is Exciting

You’ll have the unique opportunity to manage large teams of talented researchers, professors, creatives, and business professionals. Through these projects, you’ll also get exposure to a wide variety of advanced fields and insights into how AI is impacting those domains.

You will own the client relationship and run our most important projects with AI research labs like OpenAI, Meta, and Google. You’ll have a high degree of autonomy, while being supported by veteran founders and coworkers.

You'll have a front-row seat to how the world's leading AI companies are pushing the boundaries of artificial intelligence while supporting some of the most important (and highly proprietary) AI projects.

As an early hire, you'll have significant influence on how we build and scale our operations, with the opportunity to eventually lead parts of the business. You will shape processes that will provide freelance work to thousands of experts and help support major breakthroughs in areas like research, education, and healthcare.

What We're Looking For

• Relevant Experience. You have 3+ years in senior-level consulting, operations, or project management roles
• Agency. You can figure out what needs to be done without explicit instruction, but you also understand your limitations and know when to ask for help.
• World Class Customer Service. You are the preferred partner for every client. You have high integrity, go above and beyond expectations, have world class communication skills, and make every client’s job easier than before they met you.
• Management Skills. You have experience managing, supervising or project managing highly-credentialed professionals and/or contractors.
• Data Driven. You're experienced at generating reports, analyzing data to identify trends, professionalizing data to share with clients, and using data-driven insights to make informed business decisions.
• Remote Experience. You have excellent written and verbal communication skills and experience working remotely with a high degree of autonomy.
• $150k per year base salary
• Employee profit sharing
• Fully remote work with flexible hours
• Significant growth opportunity and influence as an early team member
• Mentorship from experienced founders
• Direct exposure to cutting-edge AI companies and research
• Opportunity to work with talented experts across a wide variety of domains

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Management

• Industries

  Technology, Information and Internet, Research Services, and Business Consulting and Services

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