Senior Manager, Special Loans

rbc; Toronto; On-site; CAD 85,000 - 120,000; Full time

Benefits offered by this job

Total Rewards Program

Flexible benefits

Career development

Job summary

RBC is seeking a strategic Group Risk Manager in Toronto to oversee complex client accounts, align with risk requirements, and sustain long-term relationships. You will collaborate with service partners to identify opportunities and deliver proactive financial guidance.

The role emphasizes problem solving, cross-functional teamwork, and effective communication with Senior Management. It offers a comprehensive rewards program and growth opportunities within a dynamic team in Canada.

Qualifications

• Must have strong problem-solving skills and ability to work under pressure.
• Excellent written and oral communication with the ability to influence others.
• Ability to leverage internal networks to resolve problems.
• Experience collaborating with senior management/executives.
• Proven teamwork and stakeholder relationship building skills.
• Strong analytical and risk assessment capabilities.
• Experience dealing with clients face-to-face.

Responsibilities

• Apply a continuous-improvement approach to achieving superior client experience.
• Take ownership of client problems at first contact and document strategies within 45 days.
• Ensure clients are treated professionally with empathy and respect.
• Manage time and priorities to minimize expired credits and errors.
• Promote RBC services through referrals and partnerships.
• Build relationships with risk officers to maximize retention opportunities.
• Participate in bank and industry events.

Skills

Creative problem solving

Effective communication

Relationship building

Risk assessment

Teamwork

Analytical thinking

Client interaction

Education

Bachelor's degree in Finance/Business

Professional designation (CFA/CPA) optional

Tools

Microsoft Office

Banking systems knowledge

CRM tools

Job description

Job Description

What is the opportunity?

Reporting to the Director, GRM you will contribute to strategic business priorities by successfully creating and retaining survivors, maximizing revenue while minimizing costs, leveraging knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management practices and provide solutions and business advice designed to satisfy the bank's risk requirements while maintaining a consistent focus on retaining long-term RBC Financial Group relationships. You will develop relationships with service partners, group partners and professional groups to optimize resolution success as well as business opportunities and referrals.

What will you do?

• Apply a continuous-improvement approach to achieving superior client experience.
• Take ownership of client problems at first point of contact. Develop and document initial strategies within 45 days of receipt of files.
• Ensure clients are treated with respect, a highly professional empathetic approach is used and good working relationships are maintained.
• Manage time and priorities such that expired credits and expired newtons remain less than 10%.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Emphasize the need to create surviving entities and to the extent possible, retained relationships for RBC Financial Group.
• Demonstrate commitment to teamwork by introducing clients to RBC wide services and expertise through referrals and identifying business opportunities.
• Build/expand/leverage good working relationships with district, field and risk officers to promote an early identification mindset and maximize retention opportunities.
• Participate in bank and/or industry focused events.

What do you need to succeed?

Must Have

• Creative problem solving skills, with the ability to work effectively under pressure.
• Effective written and oral communication skills, with the ability to impact and influence others, including listening, understanding and responding, information seeking and consulting orientation.
• Ability to successfully utilize internal networks to assist with problem resolution.
• Capacity to get along with different types and levels of individuals, including Senior Management/Executives.
• Teamwork and cooperation - building Partnerships with stakeholders; adaptability; knowledge transfer; relationship building.
• Thinking: strong analytical and risk assessment skills; breakthrough thinking; conceptual thinking; strategic business sense.
• Have dealt with clients in an interactive face to face manner.

Nice to Have

• 5+ years of experience as a Commercial Account Manager.
• Risk Management knowledge.
• Commercial product knowledge.
• Proficiency with Bank technology- Knowledge of Microsoft Applications - at a minimum Basic Word, Excel, Power Point.
• CA, CGA, MBA is a definite benefit as financial analysis is required.

What's in it for you?

• We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• Ability to make a difference and lasting impact.
• Flexible work/life balance options.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.

Job Skills

Accounting Finance, Asset and Liability Management (ALM), Confidentiality, Credit Analysis, Customer Service, Customer Success, Detail-Oriented, Investment Risk, Retail Banking, Risk Management

Additional Job Details

Address: 20 KING ST W

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: GROUP RISK MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-09-18

Application Deadline: 2026-10-03

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based