Senior Manager, Risk Operations — Canada Gaming

Hard Rock Digital; Toronto; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation

Flexible work from home

Startup culture

Job summary

Hard Rock Digital is seeking a Senior Manager – Risk Operations to build and lead the Canadian operational risk function for our online gaming platform.

You will oversee KYC, fraud prevention, payments risk and AML monitoring, collaborating with global Fraud, Payments, AML, RG, EDD, and Customer Verification teams to ensure regulatory compliance and strong risk culture. Lead front-line teams, drive incident management and governance across the business.

Qualifications

• 3+ years in operational risk, compliance, or fraud in online gaming, payments, or fintech.
• Experience leading front-line operational teams in regulated environments.
• Strong AML, KYC, fraud, payments, RG, and EDD frameworks.
• Experience building teams and setting up operations in new markets.
• Excellent communication aligning with global leadership and compliance teams.
• Ability to work independently under strategic direction.

Responsibilities

• Lead front-line operational teams in Canada to manage KYC, fraud, payments risk, and AML monitoring.
• Collaborate with Fraud, Payments, AML, RG, EDD, and Customer Verification globally.
• Drive incident management, governance, and escalation to Compliance.
• Embed strong risk culture and improve processes across the organization.
• Ensure regulatory compliance and alignment with the group risk strategy.

Skills

Operational Risk

Compliance

Fraud Operations

AML/KYC

Payments Risk

Team Building

Stakeholder Communication

Tools

Risk Analytics

Case Management

Job description

Hard Rock Digital is seeking a Senior Manager – Risk Operations to build and lead the Canadian operational risk function for our online gaming platform.

You will oversee KYC, fraud prevention, payments risk and AML monitoring, collaborating with global Fraud, Payments, AML, RG, EDD, and Customer Verification teams to ensure regulatory compliance and strong risk culture. Lead front-line teams, drive incident management and governance across the business.