Senior Manager - Risk Operations

Hard Rock Digital; Toronto; On-site; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive pay and benefits

Flexible vacation

Flexible work from home

Startup culture

Job summary

Hard Rock Digital is seeking a Senior Manager – Risk Operations to build and lead the Canadian operational risk function for our online gaming platform.

You will oversee KYC, fraud prevention, payments risk and AML monitoring, collaborating with global Fraud, Payments, AML, RG, EDD, and Customer Verification teams to ensure regulatory compliance and strong risk culture. Lead front-line teams, drive incident management and governance across the business.

Qualifications

• 3+ years in operational risk, compliance, or fraud in online gaming, payments, or fintech.
• Experience leading front-line operational teams in regulated environments.
• Strong AML, KYC, fraud, payments, RG, and EDD frameworks.
• Experience building teams and setting up operations in new markets.
• Excellent communication aligning with global leadership and compliance teams.
• Ability to work independently under strategic direction.

Responsibilities

• Lead front-line operational teams in Canada to manage KYC, fraud, payments risk, and AML monitoring.
• Collaborate with Fraud, Payments, AML, RG, EDD, and Customer Verification globally.
• Drive incident management, governance, and escalation to Compliance.
• Embed strong risk culture and improve processes across the organization.
• Ensure regulatory compliance and alignment with the group risk strategy.

Skills

Operational Risk

Compliance

Fraud Operations

AML/KYC

Payments Risk

Team Building

Stakeholder Communication

Tools

Risk Analytics

Case Management

Job description

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We’re looking for a highly skilled Senior Manager – Risk Operations to help build and lead our Canadian operational risk function for a leading online gaming operator.

In this pivotal role, you’ll take direction and collaborate closely with global leadership across Fraud, Payments, AML, Responsible Gaming (RG), Enhanced Due Diligence (EDD), and Customer Verification. You’ll be responsible for establishing and managing front-line operational teams in Canada, overseeing KYC, fraud prevention, payments risk, and AML monitoring while ensuring compliance with regulatory standards.

As a key leader in the first line of defence, you’ll drive operational delivery, incident management, and escalations to the Compliance function, maintaining alignment with the group’s global risk strategy. You’ll play an integral role in embedding a strong risk culture, improving processes, and protecting customers through effective governance and oversight.

What are we looking for?

• 3+ years’ experience in Operational Risk, Compliance, or Fraud Operations within online gaming, payments, or fintech.

• Proven experience managing front-line operational teams in regulated environments.

• Strong understanding of AML, KYC, Fraud, Payments, RG, and EDD frameworks.

• Experience in team building and operational setup, ideally in a new market or jurisdiction.

• Excellent communication skills and proven ability to liaise and collaborate across global leadership and compliance teams.

• Ability to work independently while following strategic direction from established leadership.

Desirable

• Familiarity with Canadian regulatory frameworks for gaming and financial crime compliance.

• Professional certifications such as CAMS, ICA, or equivalent.

• Experience with workflow, risk analytics, or case management tools.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits

• Flexible vacation allowance

• Flexible work from home or office hours

• Startup culture backed by a secure, global brand

• Opportunity to build products enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)