Analyst - Payments

Hard Rock Digital; Canada; Hybrid; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Hybrid scheduling

Global brand

Job summary

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social casino company globally. We seek a seasoned Analyst in ecommerce financial disputes to protect customers and the business, by delivering professional, accurate, and realistic expectations on potential fraud and dispute matters within i-gaming.

The analyst will navigate multiple online portals, review transaction histories, verify customer documentation, and build cases to counter-disputes,

Qualifications

• Experience in Banking, payments, fraud, disputes or i-Gaming industries.
• Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
• Good investigation skills, sound judgement and data interpretation.
• Knowledge of gambling and sports betting and customer engagement with those products.
• Analytical skills with the ability to communicate.
• Strong interpersonal skills.
• Knowledge of gaming industry rules and regulations.
• Ability to adapt to changing priorities and a fast-paced environment.
• Experience troubleshooting and triaging complicated customer inquiries.
• Computer literacy with MS Office applications.
• Willingness to work flexible hours to mirror sporting schedule.

Responsibilities

• Navigate and manage multiple online financial portals to obtain the transactions in question.
• Review customers’ financial transaction history, including bank statements and credit card statements.
• Validate and verify customer documentation when further verification is necessary.
• Perform in-depth analysis of accounts to build a case to counter-dispute transactions.
• Manage internal controls across multiple jurisdictions to ensure regulations are followed.

Skills

Analytical skills

Communication

Investigation skills

Data interpretation

Interpersonal skills

Gaming industry knowledge

MS Office

Adaptability

Dispute analysis

Attention to detail

Tools

Online financial portals

Job description

Location: Canada

What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer’s interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What’s the position?

We are looking for a well-rounded individual with experience inecommerce financial disputes to roll up their sleeves and join us as one ofour Analysts. This role will report into the Payments & Fraud team and beresponsible for protecting both the customer as well as the business byproviding professional, accurate and realistic expectations for all mattersrelated to the potential fraud and dispute side of the i-gaming space.

• Analyst will need to navigate and manage multiple online financialportals to obtain the transactions in question.
• Reviewing customers’ financial transaction history. Including but notlimited to, financial records, bank statements, and credit cardstatements.
• Analyst will be responsible for validating and verifying customerdocumentation when further verification is necessary.
• Perform in-depth analysis of account(s) in order to build a case tocounter-dispute transactions that patrons have reversed on ourplatform.
• Manage multiple jurisdictions of internal controls to ensureregulations are followed accordingly

What are we looking for?

Successful candidates will be self-driven and a self-motivated team player capable of working efficiently in a high-volume real-time environment. The role is best suited for a candidate who thrives in a fast-paced, ever-changing environment with a passion for sports and gaming.

• Previous work experience in Banking, payments, fraud, disputes, ori-Gaming industries is preferred.
• Knowledge of Location Compliance, Multi-Accounting and Financial Crime is preferred.
• Good investigation skills, sound judgement and the ability to review and interpret data and activity to make sound decisions.
• Knowledge of gambling and sports betting, and how customers engage with those products, is an advantage.
• Analytical skill set, with the ability to communicate.
• Strong interpersonal skills.
• Knowledge and understanding of the rules and regulations of the gaming industry.
• The ability to adapt to changing priorities and to thrive in a face-paced work environment.
• Experience in troubleshooting and triaging complicated matters related to customer inquiries.
• Candidates must be computer literate with experience in MS Office applications.
• As we strive to give our customers the best possible experience, we operate at the speed of sports, so candidates must be prepared to work flexible hours to mirror the sporting schedule.

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Start-up culture backed by a secure, global brand
• Potential Hybrid Scheduling

Roster of Uniques

We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer).