Fraud & Disputes Analyst – iGaming Payments

Hard Rock Digital

Canada

Hybrid

CAD 65,000 - 90,000

Full time

7 days ago

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Benefits offered by this job

Competitive compensation

Hybrid scheduling

Global brand

Job summary

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social casino company globally. We seek a seasoned Analyst in ecommerce financial disputes to protect customers and the business, by delivering professional, accurate, and realistic expectations on potential fraud and dispute matters within i-gaming.

The analyst will navigate multiple online portals, review transaction histories, verify customer documentation, and build cases to counter-disputes,

Qualifications

Experience in Banking, payments, fraud, disputes or i-Gaming industries.
Knowledge of Location Compliance, Multi-Accounting and Financial Crime.
Good investigation skills, sound judgement and data interpretation.
Knowledge of gambling and sports betting and customer engagement with those products.
Analytical skills with the ability to communicate.
Strong interpersonal skills.
Knowledge of gaming industry rules and regulations.
Ability to adapt to changing priorities and a fast-paced environment.
Experience troubleshooting and triaging complicated customer inquiries.
Computer literacy with MS Office applications.
Willingness to work flexible hours to mirror sporting schedule.

Responsibilities

Navigate and manage multiple online financial portals to obtain the transactions in question.
Review customers’ financial transaction history, including bank statements and credit card statements.
Validate and verify customer documentation when further verification is necessary.
Perform in-depth analysis of accounts to build a case to counter-dispute transactions.
Manage internal controls across multiple jurisdictions to ensure regulations are followed.