Senior Manager, Quality Controls & Analytics

RBC; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

RBC is seeking a strategic operations leader in Toronto to enhance wealth management operations through data expertise and process improvement. This role involves leading a specialized team, analyzing complex datasets, and collaborating with senior leadership to drive operational excellence.

Benefits

Comprehensive Total Rewards Program

Professional Development Opportunities

Flexible Work/Life Balance

Qualifications

• 8+ years in financial services, especially in operations and data management.
• Proven experience in SQL, Python, and Tableau for data analysis and visualization.
• Strong people management and leadership skills.

Responsibilities

• Lead a quality control team and analyze operational data.
• Design dashboards and deliver insights to senior management.
• Conduct root cause analysis and propose operational enhancements.

Skills

Data Analysis

Operational Risk Management

Process Improvement

Leadership

Client Focused

Education

University Degree

MBA

CPA and/or CFA

Tools

Tableau

SQL

Python

MS Excel

Job description

Job Summary

Job Description

What is the opportunity?

This role is an excellent opportunity for a strategic operations leader with strong data expertise to drive operational and business value within RBC Wealth Management Operations. You will lead a highly specialized quality control team, applying advanced analytics, process improvement, and operational risk management to strengthen processes and elevate client and employee experience. This role offers direct visibility to senior leadership, cross-functional collaboration, and the ability to influence the design of the future-state of operations within the New Account and Documentation function.

What will you do?

• Lead a team of Operations Associates and Specialists with CIRO registration, ensuring consistent and high-quality processing while fostering a high-performance culture focused of continuous learning and operational excellence.
• Analyze complex data sets, reconciliation reports, processing volumes, errors, and quality control metrics to provide actionable insights on weekly trends and individual/team performance, while also identifying systemic issues and improvement opportunities.
• Design and develop interactive dashboards and advanced visualizations using Tableau or other business intelligence tools to deliver real-time visibility to operational performance, risks, and KPIs.
• Proactively distill complex operational and client challenges into actionable insights that inform business priorities, resource allocation, and strategic decision-making.
• Act as a trusted advisor to New Accounts & Documentation leadership and cross-functional partners, providing subject matter expertise and identifying emerging operational risks, regulatory trends, and efficiency opportunities.
• Conduct detailed root cause analysis on reconciliation breaks and data discrepancies across all processes, proposing scalable solutions to strengthen processes and enhance risk controls.
• Partner with operational teams, technology, risk, compliance, legal and business stakeholders to design and implement effective control enhancements and process automation initiatives.

What do you need to succeed?

Must-have

• University Degree with 8+ years of financial services experience, ideally in operations, data management, risk management, or large-scale process transformation
• Proven experience in SQL, Python, or equivalent for complex data extraction, manipulation, and analysis, combined with experience using Tableau or similar visualization tools
• Advanced MS Excel (Pivot Tables, VBA, Macros) and PowerPoint skills, with the ability to translate complex data into clear, compelling business stories and recommendations
• Ability to work effectively with senior management
• Outcome oriented, problem solver who can synthesize information and business processes into clear impacts and benefits, with focus on delivering business value

• Demonstrated ability in executing strategic engagements with an emphasis on business strategy or process/productivity improvements
• Effective people management leadership and passion to mentor and develop talent
• Self-starter, strong business acumen, client focused, with the ability to influence decisions and drive changes at all levels

Nice-to-have

• MBA, CPA and/or CFA
• Excellent knowledge of Wealth Management industry
• In-depth knowledge of Wealth Management operations, products, and processes; familiarity with KYC/AML/QI/FATCA/CRS documentation requirements and coding
• CIRO Approved Person with Options licensing (or eligibility)
• Prior experience supporting Canadian investment dealers, trading operations, asset management, or wealth advisory businesses
• Familiarity with Canadian Investment Regulatory Organization (CIRO) rules and requirements

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Access to a variety of job opportunities across business

Job Skills

Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-06-06

Application Deadline:

2025-06-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.