Senior Manager, Protective Services

Mint; Ottawa; On-site; CAD 150,000 - 210,000; Full time

Job summary

The Mint is seeking a Senior Manager, Protective Services to lead a team of armed personnel and safeguard Mint assets across Ottawa and national operations. You will report to the Chief Security Officer and drive cultural change to foster openness and collaboration.

You will guide strategic development, program oversight, and expert consultation to ensure a safe workplace for employees, contractors, and visitors while championing organizational transformation aligned with strategic objectives.

Qualifications

• University degree in a related field or at least 10 years of corporate security or law enforcement leadership experience in a high‑risk environment.
• Successful completion of Incident Command Systems (ICS) 100 and 200 coursework; ICS 300 or 400 considered an asset.
• Possession of RPAL is an asset; ability to obtain and maintain RPAL is required.

Responsibilities

• During significant events, act on behalf of the Chief Security Officer for Ottawa operations, ensuring operational continuity and protection of Mint assets.
• Champion cultural transformation and change management across Protective Services.
• Develop leaders and promote a culture of inclusion, empowerment, and continuous improvement.
• Build productive relationships with union partners and support a positive labour relations environment.
• Work cross‑functionally to optimize security programs and integrate them with enterprise‑level strategies and risk frameworks.
• Provide fiscal oversight to ensure sustainable and accountable operations.
• Set clear performance expectations, support leadership growth, and guide teams toward excellence.

Skills

Security leadership

Stakeholder engagement

Labour relations

Crisis management

Strategic planning

Education

University degree or equivalent

ICS 100/200

RPAL asset

Tools

Security systems

Access control

CCTV

Job description

The Mint is hiring a Senior Manager, Protective Services who can thrive in a dynamic and inclusive environment

Reporting to the Chief Security Officer, you’ll be responsible for leading and managing a team of unionized and non-unionized armed personnel dedicated to safeguarding the Royal Canadian Mint’s human, physical, intellectual, and reputational assets against internal and external threats. The role encompasses strategic development, program oversight, and expert consultation to ensure a safe and secure environment for employees, contractors, and visitors. This is an opportunity for a seasoned security leader to champion cultural change initiatives, foster openness and collaboration, and drive organizational transformation aligned with strategic objectives. You will be at the centre of national asset protection, emergency management, and organizational readiness. If you are motivated by purpose, leadership, and making a meaningful security impact, this role is for you.

Your Responsibilities:

• During significant events, act on behalf of the Chief Security Officer for Ottawa operations, ensuring operational continuity and the protection of Mint assets.
• Champion cultural transformation and change management across the Protective Services function.
• Develop leaders and promote a culture of inclusion, empowerment, and continuous improvement.
• Build productive relationships with union partners and support a positive labour relations environment.
• Work cross‑functionally to optimize security programs and integrate them with enterprise‑level strategies and risk frameworks.
• Provide fiscal oversight to ensure sustainable and accountable operations.
• Set clear performance expectations, support leadership growth, and guide teams toward excellence.

Qualifications:

Languages Requirements:

Proficiency in both official languages (English and French) is required at the time of hire. The linguistic profile for this position is:

If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy.

Education & Designation:

• University degree in a related field, or at least 10 years of corporate security or law enforcement leadership experience in a high‑risk environment.
• Successful completion of Incident Command Systems (ICS) 100 and 200 coursework.ICS 300 or 400 certification is considered an asset or must be obtained within a specified period following appointment.
• Possession of a valid RPAL at the time of hire is considered an asset. Ability to obtain and maintain a valid Restricted Possession and Acquisition Licence (RPAL) is required.

Experience:

• Minimum of 10 years of related business experience.
• Minimum of 7 years of progressive management responsibility with success leading teams, strategic leadership, team development, and workforce transition experience.
• Proven success leading organizational transformation and culture change.
• Strong experience in security operations, systems, policies, and controls in medium to large organizations.
• Demonstrated experience working within a unionized environment, including interpreting collective agreements, grievance management, managing complex labour relations matters, resolving workplace conflict, and fostering productive relationships with union representatives.
• Must be comfortable addressing complex and often sensitive people-related issues, balancing operational requirements, employee wellbeing, collective agreement obligations, and organizational objectives.
• Strong knowledge of security technologies and systems, including access control, CCTV, intrusion detection, and security management platforms.

Additional Qualifications:

• Expertise in emergency management and incident response (ICS principles).
• Ability to develop and implement forward‑looking security strategies.
• Deep knowledge of security concepts, relevant legislation, and supporting software.
• Exceptional communication, relationship‑building, and collaboration skills.
• Superior interpersonal and negotiation skills.
• Sound judgment and effective decision‑making skills.
• Impeccable ethics and integrity.

Why the Mint?

At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career. The Mint is committed to building an inclusive workforce that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.

If you need accommodation at any point in the application or interview process, please let us know. For a confidential inquiry, simply email us directly at [e-mail] to make arrangements.

What to Expect:

In order to be considered for an interview, please clearly demonstrate on your application how you meet the language, education and experience qualifications. The additional qualifications may be assessed through interviews, exams, reference checks, etc.

Selected candidates will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.