Senior Manager, Delivery IT Infrastructure

Mint; Ottawa; Hybrid; CAD 140,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

The Royal Canadian Mint is seeking a Senior Manager, Delivery IT Infrastructure to lead enterprise infrastructure operations and modernization in a hybrid Ottawa environment.

You will drive governance, risk management, and KPI reporting while coordinating cross-functional teams across cloud, on-premises, identity, and security domains. Strong leadership and bilingual English/French skills are required.

Qualifications

• Minimum 10 years of related business experience.
• Minimum 7 years of progressive management experience.
• University degree in related area; MOF or ITIL certification preferred.
• Bilingual English/French required at time of hire.

Responsibilities

• Lead day-to-day operation and continuous improvement of enterprise infrastructure.
• Oversee incident, problem, change, capacity, and lifecycle management.
• Direct readiness, monitoring, DR, vendor support, and service restoration.
• Oversee infrastructure initiatives from planning through deployment and stabilization.
• Establish delivery governance and ensure compliance with standards and architecture.

Skills

Leadership

Stakeholder management

Vendor management

Automation

DevOps practices

Infrastructure-as-code

Cloud knowledge

Education

University degree in related area

ITIL certification

MOF experience

Job description

The Royal Canadian Mint (the Mint) is hiring a Senior Manager, Delivery IT Infrastructure who can thrive in a dynamic and inclusive environment.

Reporting to the Director, Cloud & Infrastructure the Senior Manager, Delivery, IT Infrastructure is responsible for the delivery, operation, stability, and continuous improvement of the Mint’s infrastructure services and technology programs. This role leads multi-disciplinary staff (network, compute, storage, cloud, workplace, identity, security), ensuring reliable day-to-day operations while delivering strategic infrastructure initiatives aligned with business objectives, security and compliance requirements, and service reliability goals. The Senior Manager establishes governance frameworks, manages risk, optimizes resources and drives both operational excellence and technology modernization.

Your Responsibilities:

• Lead the day-to-day operation, support, and continuous improvement of enterprise infrastructure platforms, ensuring service availability, reliability, security, and performance.
• Oversee incident, problem, change, capacity, and lifecycle management activities, ensuring operational risks are proactively identified and addressed.
• Direct infrastructure operational readiness, monitoring, maintenance, disaster recovery, vendor support, and service restoration activities for critical business services.
• Oversee infrastructure initiatives (programs, projects, releases, platform upgrades, and technology refreshes) from planning through deployment, stabilization, and ongoing operational support.
• Establish delivery governance (stage gates, RAID logs, change control, QA, release planning) and ensure compliance with enterprise architecture principles, target state architecture and system configuration standards.
• Manage infrastructure lifecycle planning, technology refresh programs, vulnerability remediation, patching, maintenance activities, and technical debt reduction initiatives
• Maintain business continuity, disaster recovery, backup, recovery, and resilience capabilities for critical infrastructure services.
• Drive quarterly and annual planning cycles, maintain prioritized backlogs and aligned roadmaps across infrastructure domains.
• Define delivery KPIs and dashboard, provide transparent status updates, forecasts, and executive reporting.
• Manage dependencies across IT operations, security, applications, OT/plant systems, and vendors; lead cutover planning, release management and operational readiness.
• Build strong relationships with business units, product owners, PMO, architecture, and security; facilitate decision-making and resolve conflicts.
• Implement delivery standards, playbooks, and templates, ensure complete, auditable documentation; conduct post-implementation reviews and drive process/tooling improvements.
• Champion automation, DevOps practices, and infrastructure-as-code for repeatable, efficient delivery.

This position offers a hybrid work arrangement, requiring on-site presence at our Ottawa location three to five days per week, depending on meeting requirements and other activities.

This selection process may also qualify you for other positions with similar requirements and qualifications.

Qualifications:

Languages Requirements:

Proficiency in both official languages (English / French) is required at the time of hire.The linguistic profile for this position is:

If no qualified candidate fully meets the required levels, other candidate language profiles may be considered in accordance with the Mint’s Staffing Policy.

Education & Designation:

• University degree in related area
• IT process design preferably with MOF or ITIL certifications.

Experience:

• Minimum of 10 years of related business experience.
• IT lifecycle and transformation management experience considered an asset.
• Minimum of 7 years of progressive management experience.

Additional Qualifications:

• Experience leading enterprise infrastructure operations, ensuring service availability, reliability, security, lifecycle management, and continuous improvement.
• Strong technical knowledge of cloud, on-premises, identity, workplace, and data platforms within a Microsoft-centric environment.
• Excellent leadership, communication, stakeholder management, and vendor management skills, with the ability to translate technical concepts into business outcomes.

Why the Mint?

At the Mint, you will collaborate with a diverse group of people and be a part of an iconic Canadian organization. Your safety and wellbeing are our top priority. We offer outstanding pay and total rewards for you and your family and you will be supported to continuously learn throughout your career.

The Mint is committed to building an inclusive workforce that represents a variety of backgrounds, perspectives, and skills. We value diversity and aim to provide an inclusive, barrier-free recruitment, selection and onboarding process to ensure that each candidate is treated respectfully.

If you need accommodation at any point in the application or interview process, please let us know. We are committed to being an inclusive employer. For a confidential inquiry, simply email us directly at [e-mail] to make arrangements.

What to Expect

In order to be considered for an interview, please clearly demonstrate on your application how you meet the education and experience qualifications. The additional qualifications may be assessed through interviews, exams, reference checks, etc. If successful, you will be required to complete a background check facilitated by the Mint in order to obtain a security clearance.

Ready to mint your career?