Senior Manager, Product Experience Design and Digital

Visa; Toronto; Hybrid; CAD 100,000 - 150,000; Full time

Job summary

Visa is seeking a Senior Manager for their Visa Consulting and Analytics (VCA) practice. The role involves overseeing impactful projects, collaborating with client teams, and addressing strategic challenges in digital customer experience and payments. Ideal candidates will have substantial consulting experience, strong analytical skills, and a results-oriented mindset, contributing to growth and profitability for Visa’s clients in North America.

Qualifications

• 8+ years of relevant work experience or advanced degree with fewer years.
• Experience in management consulting or digital agency preferred.
• Knowledge of banking operations and digital customer experience.

Responsibilities

• Lead consulting initiatives and develop frameworks for client solutions.
• Engage with Visa teams to manage work pipelines and cultivate opportunities.
• Produce analyses and strategic guidance to improve client performance.

Skills

Analytical skills

Problem diagnostics

Communication skills

Self-motivated

Education

Bachelor Degree

Masters, MBA, JD, MD

PhD

Job description

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on ourexpertisein strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

This Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers in North America. We apply deepexpertisein the payments industry to provide solutions toassistclients with their key business priorities, drive growth and improve profitability. The VCA teamprovidesa comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk.

The VCA team is looking for aSeniorManager to join our Product Experience Designand Digital (PXDD) consulting practice and play a role in developing high impact projects for Visa’s clients in the North America region. The potential candidate willbe responsible fordelivering and implementing projects and solutions with clients of Visa. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa isboth,the preferred brand and unique business partner.

Potential engagements could include digital customer experience assessments, product development, program launch, customer acquisition (digital and in-branch), customer and merchant life cycle optimization, retention enhancement, benchmark analysis, profitability enhancement.

Specific responsibilities include:

• Proactively engage with Visa teams in regular strategic and planning discussions, cultivate andparticipatein managing a pipeline of work with different issuers, acquirers, and merchants

• Leads consulting initiatives and contributes to business development byidentifyingpotential opportunities with Issuers, Acquirers, and Merchants

• Develop frameworks, approaches,solutionsand recommendations that effectively and efficiently address the most impactful opportunities and challenges, with a particular focus on digital related engagements

• Build solutions and actionable insights that will help clients to grow their portfolios and engagement in their core business

• Partner with peers in other functional areas (e.g., sales and solutions, marketing, risk, data science) and across global regional teams to execute projects in ways thatleveragethe breadth and depth of Visa’s resources

• Produce insights,analysesand recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital

• Ability to effectively manipulate and analyze large data sets (industry and Visa) todeterminemeanings insights and recommendations for clients

• Build new scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions to clientssupport the growth and performance. Candidates must be able to develop enduring, strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role, reporting into aSeniorDirector within VCA.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Relevant experience at large management consulting firm or within digital
• agency
• Experience with design thinking/human-centered design methodologies
• Experience working with financial indicators to measure business performance.
• Significant focus on impacting ROI
• Strong analytical skills, with demonstrated intellectual and analytical rigor
• Self-motivated, results oriented individual with the ability to handle numerous
• projects concurrently
• Knowledge and understanding of banking operations and payments, including products and services, digital customer experience, marketing initiatives and card acquiring experience
• Excellent communication, story-telling, and presentation skills
• Technology mindset, curious, up-to-date with digital trends and applications

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.