Senior Manager, Prepaid Mobile Category

Loblaw Companies Limited; Toronto; Hybrid; CAD 100,000 - 132,000; Full time

Job summary

Loblaw Companies Limited’s PC Financial division seeks a Senior Manager, Prepaid Mobile Category to lead end-to-end portfolio strategy across PC Mobile and no name mobile. You will partner with our prepaid carrier, drive acquisition, engagement and loyalty, and oversee execution across retail and digital channels.

You will shape pricing, promotions, product strategy and lifecycle initiatives while aligning with Marketing, Digital and Operations to ensure exceptional customer experiences

Qualifications

• Proven experience in telecommunications, retail category management, product management, or related commercial leadership.
• Strong understanding of Canadian wireless market dynamics, including pricing, promotions, customer acquisition and retention.
• Data-driven decision making with translating customer, financial and operational insights into actionable recommendations.
• Experience developing and executing cross-functional initiatives across Marketing, Digital, Operations, Merchandising and external partners.
• Proven ability to build relationships and influence internal and external stakeholders to achieve shared objectives.
• Excellent communication, presentation and project management skills in a fast-paced environment.
• Experience with retail merchandising, inventory management or operational execution is a plus.
• Experience with SAP or similar ERP systems is an asset.
• Bilingualism (English/French) is considered an asset.

Responsibilities

• Drive end-to-end portfolio performance across channels and product lines, delivering against key metrics.
• Own and evolve the dual-brand strategy for PC Mobile and no name mobile.
• Collaborate with carrier partner on product, pricing and promotions to drive acquisition and retention.
• Lead planning, execution and optimization of sales programs, marketing campaigns and lifecycle initiatives.
• Coordinate with Marketing, Digital and Operations to prioritise prepaid initiatives and ensure a seamless customer experience.
• Lead omnichannel merchandising across digital and retail channels to maximize visibility and performance.
• Manage inventory fulfillment, channel expansion and operational execution across all distribution channels.
• Monitor market trends and competitive activity to inform strategy and maintain market position.
• Build and maintain partnerships with carrier partners and internal stakeholders to drive alignment and execution.
• Conduct regular store visits to assess execution and capture frontline insights.

Skills

Telecommunications

Retail category management

Product management

Sales strategy

Cross-functional collaboration

Stakeholder management

Project management

English/French bilingual

Tools

SAP

Job description

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team-we're collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

As the Senior Manager, Prepaid Mobile Category for PC Mobile / no name mobile products, you will take on a pivotal leadership role within Loblaw Companies Limited’s PC Services team. This position offers the opportunity to shape and elevate the customer experience and drive commercial performance across Canada's largest retail network. You'll work closely with our prepaid carrier partner and collaborate cross-functionally with internal teams to deliver seamless acquisition, engagement, and loyalty strategies. Your accountability spans end-to-end sales, marketing, and operational execution-ensuring our mobile offerings remain competitive and resonate with customers nationwide. If you are a strategic thinker passionate about driving growth KPIs within retail, join us and make your mark as a catalyst for growth and innovation.

Key responsibilities:

• Drive end-to-end portfolio performance across all channels and product lines, delivering against key business metrics including SIM sales, activations, churn, ARPU and NPS.
• Own and evolve the dual-brand strategy and differentiated value proposition for PC Mobile and no name mobile.
• Collaborate closely with carrier partner to influence and align on product, hardware, pricing and promotional strategies that drive acquisition, retention and commercial performance.
• Lead the planning, execution and optimization of sales programs, marketing campaigns and customer lifecycle initiatives across retail, digital and partner channels.
• Collaborate cross-functionally with Marketing, Digital, Operations and other key stakeholders to prioritize and deliver prepaid mobile initiatives while ensuring an exceptional end-to-end customer experience.
• Lead omnichannel merchandising strategy across digital and retail channels, including website optimization, product placement, signage and content, to maximize visibility, customer experience and commercial performance.
• Manage inventory fulfillment, operational execution and channel expansion initiatives to ensure product availability, successful rollouts and seamless ongoing operations across all distribution channels.
• Monitor market trends, customer insights and competitive activity to inform strategy and maintain a strong market position.
• Champion control brand standards across all customer touchpoints, communications and channel experiences.
• Build and maintain strong partnerships with carrier partner and internal stakeholders across the grocery and telecom division to drive alignment and execution.
• Conduct regular store visits to assess execution, identify opportunities and gather frontline insights.

Qualifications

• Proven experience in telecommunications, retail category management, product management, sales strategy or a related commercial leadership role.
• Strong understanding of Canadian wireless market dynamics, including pricing and promotional strategies, customer acquisition and retention, and omnichannel retail execution.
• Demonstrated ability to drive business performance through data-driven decision making, translating customer, financial and operational insights into actionable recommendations.
• Experience developing and executing cross-functional initiatives across Marketing, Digital, Operations, Merchandising and external partners.
• Proven ability to build strong relationships and influence internal and external stakeholders to achieve shared business objectives.
• Excellent communication, presentation and project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with retail merchandising, inventory management or operational execution is considered an asset.
• Experience with SAP or similar ERP systems is considered an asset.
• Bilingualism (English/French) is considered an asset.

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefore encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct- it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l'embauche :

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate's experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L'expérience et les connaissances d'un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu'un candidat reçoit pour ce poste. Cette offre d'emploi concerne un poste vacant existant. L'entreprise utilise l'intelligence artificielle dans le but de filtrer, d'évaluer et/ou de sélectionner les candidats à ce poste.

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