Senior Manager, Pharmacy Operations

Royal Drugs; Hamilton; On-site; CAD 110,000 - 160,000; Full time

Job summary

Royal Drugs is seeking a Senior Manager, Pharmacy Operations in Hamilton to lead daily pharmacy operations, including sterile and non-sterile dispensing, inventory control and workflow optimization. The role collaborates with the Designated Pharmacy Manager to ensure accuracy and timely outputs for client groups.

The ideal candidate will oversee staffing, compliance, budgeting, and performance metrics, driving continuous improvement across departments while maintaining patient safety and

Qualifications

• Post-secondary education required; pharmacy supervision/management experience preferred.
• Experience with infusion pharmacy and sterile compounding is an asset.
• Knowledge of OHaH service delivery and contracts is an asset.

Responsibilities

• Oversee daily pharmacy operations, including intake, sterile compounding production workflows, medication fulfillment, inventory, and order coordination.
• Manage staffing, scheduling, recruitment, employee performance, training coordination, and workforce planning.
• Monitor production timelines, workload, and service delivery to ensure timely patient care.
• Support regulatory compliance, quality assurance, and patient safety with senior leadership.
• Ensure adequate resources, equipment, supplies, and staffing for sterile compounding operations.
• Oversee inventory management, purchasing, storage, and cold-chain processes.
• Manage operational budgets, labour costs, expenses and KPIs.
• Investigate issues and lead continuous improvement initiatives.
• Coordinate with customer service, warehouse, dispatch, and other departments to improve efficiency.
• Maintain relationships with Ontario Health at Home and healthcare partners.
• Support regulatory inspections and audits; implement approved policies.

Skills

Leadership

Operational Excellence

Patient Safety

Problem-Solving

Financial Planning

Communication

Change Management

Planning & Organization

Professionalism

Adaptability

Education

Post-secondary education

Experience supervising pharmacy operations

Tools

Kroll

MS Excel

MS Word

MS Outlook

Job description

Royal Drugs is a healthcare company providing specialty pharmacy, infusion therapy, and retail pharmacy services. Royal Drugs is partnered for success with Ontario Medical Supply. Ontario Medical Supply is a Leading Distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario. Together, we work towards supporting optimal health outcomes and better quality of life.

Come Join Our Team!

Purpose:

The Senior Manager, Pharmacy Operations, contributes to the overall success of the pharmacy operations by providing leadership and support to the pharmacy team, specifically all aspects of sterile and non-sterile dispensing for client groups (e.g. OHAH). Work closely with the Designated Pharmacy Manager to ensure accurate, complete and timely outputs by the pharmacy team. This position will actively collaborate with various teams in an effort to attain company goals and carry out directives.

Job Title: Senior Manager, Pharmacy Operations

Location: Hamilton

No. of Positions: 1

ATR: #5246

This job posting is for an existing vacancy

Job Responsibilities:

• Oversee daily pharmacy operations, including intake, sterile compounding production workflows, medication fulfillment, inventory, and order coordination.
• Manage staffing, scheduling, recruitment, employee performance, training coordination, and workforce planning.
• Monitor production timelines, workload, operational errors, and service delivery performance to ensure timely patient care.
• Collaborate with the Pharmacy Designated Manager and Sterile Compounding Supervisor to support regulatory compliance, quality assurance, and patient safety.
• Ensure adequate resources, equipment, supplies, and staffing to support sterile compounding operations.
• Oversee inventory management, purchasing coordination, medication storage, and cold-chain processes.
• Manage operational budgets, labour costs, expenses, and key performance indicators (KPIs).
• Investigate operational issues, implement corrective actions, and lead continuous improvement initiatives.
• Coordinate with customer service, warehouse, dispatch, and other departments to improve efficiency and service quality.
• Maintain effective relationships with Ontario Health at Home, healthcare partners, and other stakeholders.
• Support regulatory inspections, internal audits, and implementation of approved policies and procedures.
• Other duties as assigned my Management.

Qualifications:

Education and Experience

• Post-secondary education
• Minimum 2 years of pharmacy experience preferably in a supervisor or management position.
• Experience in Infusion pharmacy, and sterile compounding is preferred.
• Experience managing multidisciplinary teams, budgets, workforce planning and inventory.
• Knowledge of OHaH service delivery and contracts is an asset.
• Understanding OCP requirements and NAPRA sterile compounding standards is an asset.
• Experience supporting inspections, audits and quality improvement is an asset.

Technical Knowledge

• Pharmacy workflow and prescription processing systems, preferably Kroll.
• Microsoft Office, especially Excel, Word and Outlook.
• Interpretation of financial and operational reports and performance metrics.

Skills:

• Leadership and Accountability: Establish expectations and hold teams accountable.
• Operational Excellence: Manage complex workflows and resources.
• Patient Safety and Quality Focus: Support safe practices and quality standards.
• Problem-Solving: Evaluate and implement sustainable solutions.
• Financial planning: Understand costs, productivity and budgets.
• Communication and Collaboration: Build relationships across teams and healthcare partners.
• Change Management: Lead and support operational change.
• Planning and Organization: Prioritize and execute on deadlines.
• Professionalism and Integrity: Demonstrate confidentiality, ethics and respect for professional boundaries.
• Adaptability: Respond effectively to changing healthcare priorities.

Human Resources:

While we thank you for your interest, only select applicants will be contacted regarding the position.

Royal Drugs is an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted.

The company reserves the right to close the competition based on business need and a sufficient pool of candidates who have applied.

AI will be used in the recruitment process.