Senior Manager, Learning & Knowledge Management

Bank N.A.; Toronto; On-site; CAD 120,000 - 170,000; Full time

Job summary

Bank N.A. in Toronto is seeking a Senior Manager to own Training, the Procedures Library, Change Management, and Program Communications across the Third Party Risk Management Program. You will lead a cross-functional team to ensure knowledge resources are clear, accessible, and aligned with program expectations.

You will translate complex requirements into practical learning materials, drive onboarding and refresher content, and establish measures for continuous improvement across the portfolio.

Qualifications

• Must lead end-to-end training and change management efforts.
• Translate complex program requirements into clear learning materials and procedures.
• Coordinate across training, procedures, and communications to align with program goals.

Responsibilities

• Owns Training, the Procedures Library, Change Management, and Program Communications end-to-end.
• Ensure knowledge, guidance, and resources enable employees to understand program expectations.
• Collaborate with stakeholders and SMEs to translate requirements into actionable learning and documentation.
• Integrate Training, Procedures, and Communications as a cohesive portfolio.
• Document, communicate, and reinforce program changes across the organization.

Skills

People leadership

Training program leadership

Procedures library management

Change management

Program communications

Stakeholder collaboration

Job description

Application Deadline:

11/18/2026

Address:

250 Yonge Street

Job Family Group:

Procurement

This role will have end-to-end ownership of Training, the Procedures Library, Change Management, and Program Communications across the Third Party Risk Management Program.

This senior leadership role is responsible for ensuring employees and stakeholders have the knowledge, procedures, guidance, communications, and supporting resources required to understand program expectations and effectively execute their responsibilities.

The Senior Manager will work across a broad stakeholder and subject matter expert community to translate complex requirements and program changes into clear, practical, and actionable learning, procedures, documentation, and communications.

The role will bring together Training, Procedures, Change Management, and Communications as an integrated portfolio, ensuring program changes are consistently documented, communicated, understood and reinforced.

Key Accountabilities

People Leadership

• Fosters a culture aligned with BMO's purpose, values, and strategy and role models BMO's values and behaviours in all interactions and decisions.
• Promotes an inclusive environment that values diverse perspectives, encourages collaboration, and enables employees to contribute effectively.
• Leads, coaches, and develops employees, establishing clear goals, expected outcomes, and accountability.
• Attracts, develops, and retains high-performing talent and builds the capabilities required to support current and evolving program needs.
• Provides timely feedback, recognizes strong performance, supports employee development, and addresses performance matters when required.
• Builds a collaborative, high-performing team that works effectively across functional areas and stakeholder groups.
• Establishes team priorities, balances competing demands, and ensures the effective allocation of resources.
• Creates development opportunities that strengthen individual capabilities, team resilience, and succession readiness.
• Connects the team's work to broader program priorities, helping employees understand the purpose and impact of their contributions.

Portfolio Ownership

• Provides senior leadership and end-to-end ownership of Training, the Procedures Library, and Change Management, and Program Communications.
• Establishes an integrated and sustainable approach to how knowledge is developed, maintained, communicated, and embedded across the Third Party Risk Management Program.
• Sets priorities for the portfolio and ensures work remains aligned with evolving program requirements, stakeholder needs, and organizational objectives.
• Maintains accountability for the quality, consistency, accuracy, accessibility, and effectiveness of training, procedures, documentation, change activities, and communications.
• Identifies gaps, emerging needs, and opportunities for improvement and drives appropriate solutions through completion.
• Establishes meaningful measures, feedback mechanisms, and review practices to support continuous improvement across the portfolio.
• Provides advice and recommendations to senior leaders based on an in-depth understanding of the program, stakeholder needs, and areas requiring additional focus.
• Acts as a trusted advisor and senior subject matter resource for learning, procedures, change management, communications, and program knowledge.

Training and Learning

• Leads the development, delivery, maintenance, and continuous improvement of the Third Party Risk Management training environment.
• Maintains a comprehensive view of training and knowledge needs and proactively identifies gaps as requirements, procedures, processes, and expectations evolve.
• Ensures training is current, accurate, practical, consistent, and appropriate for its intended audience.
• Leads the development and enhancement of formal training, onboarding, role-based learning, targeted learning, refresher training, job aids, guides, frequently asked questions, and reference materials.
• Ensures learning materials translate complex requirements and procedures into clear and practical information that employees can apply in their roles.
• Coordinates and challenges subject matter expert input while maintaining accountability for the quality, consistency, and completion of training deliverables.
• Uses stakeholder feedback, lessons learned, recurring questions, and emerging needs to continuously enhance the training environment.
• Promotes a culture of continuous learning and ensures training evolves alongside the program.

Procedures Library and Program Documentation

• Owns the Third Party Risk Management Procedures Library and associated documentation lifecycle.
• Ensures procedures, handbooks, guidance, and supporting knowledge resources remain accurate, current, consistent, accessible, and aligned with program requirements.
• Establishes and maintains an effective approach for the development, review, approval, publication, maintenance, and enhancement of procedures.
• Leads updates aris