Senior Manager Collections Strategic Initiatives

Bank N.A.; Canada; Remote; CAD 120,000 - 170,000; Full time

Job summary

Bank of Montreal (BMO) is seeking a Senior Manager for the Collections Team to lead process changes, transformation, and project delivery across the organization. This role focuses on building capabilities, aligning with BMO values, and delivering measurable outcomes in a remote/telework setting.

The ideal candidate brings extensive collections subject-matter expertise, a track record of cross-functional leadership, and the ability to drive strategic initiatives from planning through execution.

Qualifications

• Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
• Subject matter expertise in Collections business domain, Regulations, Systems and Processes - Expert.
• Seasoned professional with a combination of education, experien

Responsibilities

• Lead and implement processes, changes, transformation, workflow, process mapping and projects for the Collections Team.
• Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution.
• Fosters a culture aligned to bank values and strategy and role models behaviours.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to bank's purpose, sets goals, defines clear outcomes and accountability.
• Builds interdependent teams across functional groups to create value for stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, coaches employees, and manages performance.
• Manages people and leads a team capable of delivering results.
• Gives strategic input into business decisions as a trusted advisor.
• Leads change management programs and communication strategies to influence behaviour.
• Develops solutions and provides SME advice to achieve business results.
• Collaborates with internal & external stakeholders to design and implement programs & solutions.

Job description

Application Deadline:

11/29/2026

Address:

VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO

Job Family Group:

Customer Shared Services

This position is a Senior Manager Position that will be responsible for implementing processes, changes, transformation, workflow, process mapping and projects for the Collections Team.

Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution. Works across BMO to deliver specific project/program results in alignment with overall group goals.

Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

Ensures alignment between values and behaviour that fosters diversity and inclusion.

Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

Attracts, retains, and enables the career development of top talent.

Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

Manages people and leads a team capable of delivering the desired business results.

Provides strategic input into business decisions as a trusted advisor.

Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

Acts as a subject matter expert on relevant regulations and policies.

Influences and negotiates to achieve business objectives.

Identifies emerging issues and trends to inform decision-making.

Manages multiple programs/projects simultaneously and resolves conflicting priorities.

Assists in the development of strategic plans.

Keeps stakeholders informed of messages, recommendations, decisions, process and progress.

Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.

Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.

Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

Participates in project/program design and provides advice & subject matter expertise to achieve required business results.

Conducts analysis required to inform strategic recommendations and considers the \"big picture\" when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.

Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.

Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

Monitors and tracks performance, and addresses any issues.

Drives cross business/group coordination and logistical support for the implementation of change.

Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

Works on initiatives with varied complexity, typically involving multiple stakeholders across BMO.

Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.

Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

Implements changes in response to shifting trends.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

Subject matter expertise in Collections business domain, Regulations, Systems and Processes - Expert.

Seasoned professional with a combination of education, experien