Senior Manager Last Mile Operations

RXO, Inc.; Burnaby; On-site; CAD 125,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Pension plan

Life insurance

EFAP

Leadership development programs

Paid time off & holidays

Job summary

RXO, Inc. is hiring a Senior Manager, Last Mile Operations in Burnaby, Canada. You will support home delivery services for multiple clients, manage field operations, and nurture relationships with customers, location managers, and operators to drive customer satisfaction and service quality.

The role requires strong leadership, a track record in operations, and the ability to influence cross-functional teams. Expect collaboration with sales and operations to optimize performance and growth.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• 5 years of operations experience.
• Experience with Microsoft Office (PowerPoint and Project).

Responsibilities

• Ensure compliance with specified contract metrics.
• Maintain high standards for all operational activities.
• Hire, train, develop and appraise staff; develop a contractor base team.
• Direct and guide front line management staff.
• Manage contract drivers operating across multiple regional locations.
• Build relationships with customers to ensure continuous operating improvements.
• Oversee P&L and work with national sales for growth opportunities.

Skills

Operations experience

People leadership

Education

Bachelor’s degree or equivalent

Tools

PowerPoint

Microsoft Project

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $125,000-$130,000 CAD annually. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing relationships with external customers, location managers and operators, while generating positive customer satisfaction.

What your day-to-day will look like:

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers who are operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth

At a minimum, you’ll need:

• Bachelor’s degree or equivalent related work or military experience
• 5 years of operations experience
• Experience with Microsoft Office (PowerPoint and Project)

It’d be great if you also have:

• P&L experience
• Proven leadership and collaboration skills with experience effectively supervising, coaching and influencing employees
• Excellent analytical, communication and time management skills

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Supplemental medical, dental, and vision plans to keep you at peak performance
• Pension plan with an employer matching contribution
• Company-paid disability and life insurance
• Mental health resources and Employee & Family Assistance Program (EFAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO’s candidate privacy statement here.