Senior Manager, IT Infrastructure Service Provisioning

Government of Alberta; Edmonton; Hybrid; CAD 95,000 - 131,000; Full time

Job summary

An established industry player is seeking a Senior Manager for IT Infrastructure Service Provisioning to lead the service delivery and support of shared ICT infrastructure. This role involves overseeing teams responsible for storage, networking, and server hosting while implementing cutting-edge technologies. The ideal candidate will have significant IT management experience, a commitment to innovation, and the ability to collaborate with diverse stakeholders. Join a dynamic team dedicated to enhancing Alberta’s technological landscape and contributing to the province's growth and development.

Benefits

Positive workplace culture

Flexible work arrangements

Leadership and mentorship programs

Qualifications

• 6+ years of experience in IT Management and Infrastructure.
• Ability to manage complex issues and external client services.

Responsibilities

• Oversee service delivery and support for Government of Alberta IT infrastructure.
• Manage capacity and service continuity effectively.

Skills

IT Management

Operations Management

Analytical Skills

Problem Solving

Effective Communication

Education

University graduation in Information Technology

Management Information Systems

Tools

ITIL

Project Management (Agile/Waterfall)

Job description

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Job Information
Job Title:Senior Manager, IT Infrastructure Service Provisioning
Job Requisition ID:70327
Ministry:Technology and Innovation
Location:Edmonton
Full or Part-Time:Full Time
Hours of Work:36.25hours per week
Permanent/Temporary:Permanent
Scope: Open Competition
Closing Date:May 21, 2025
Classification:Management, Senior Manager Zone 1
Salary: $3,655.42 - $4,987.54/ biweekly ($95,406 - $130,174/yearly)

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit: https://www.alberta.ca/diversity-inclusion-policy.aspx .

Technology and Innovation Ministry is responsible for making innovation and technology the driving force behind Alberta’s economic growth and diversification. The passionate and solutions focused people that we hire help us to drive vital programs and services that affect Albertans. Whatever your position is here, you will be a part of something great. Join us!

To learn more about us, please visit: https://www.alberta.ca/technology-and-innovation

Reporting to the Director, Technical Services, the Senior Manager of Infrastructure Service Provisioning handles the service delivery and support of Government of Alberta (GoA) shared Information Management and Technology (ICT) infrastructure. The position lies at the intersection of exciting technologies, team leadership, critical operations management and customer delight. You will be overseeing managers and teams running storage, networking, server hosting and virtualization and providing critical IT Infrastructure support to the entire Alberta Government, and Agencies, Boards and Commissions (ABC's), and the people of Alberta. This includes providing coaching and developing staff, contract management, tactical planning, service management, and financial management particularly IT capital. Cutting edge technologies include sovereign AI Infrastructure, zero trust architecture, and automated operations and deployments.

This position is responsible for the day-to-day operations, reporting and planning for the complex GoA Shared IT private and public cloud infrastructure and platform services including server, storage, network, and related shared GoA-wide services. This position is responsible for development and implementation of new and future ICT solutions while ensuring that current technologies are sustained and continue to meet the needs of the clients.

This position works with stakeholders across the government to promote, facilitate, and improve the delivery of GoA shared services using the GoA Information, Communications and Technology (ICT) common service delivery model.

Responsibilities:
Some of the responsibilities of this position include, but are not limited to:

• Capacity Management.
• Service Continuity Management.

The Senior Manager is responsible for a number of Information Technology (IT) policies and procedures, methodologies, standards for server hardware, networking architecture, and technical service management.

Finally, the incumbent must complete and maintain an enhanced or where necessary a top-secret security clearance and be prepared to undertake call-out assignments as necessary.

To be successful in this position, you will demonstrate:

• Ability to manage complex issues and apply an integrated approach to providing external client services.
• Ability to collaborate strategically with a wide variety of stakeholders to balance the needs and interests of these diverse groups.
• Proven analytical, problem solving, and decision-making abilities.
• Ability to lead and manage change and negotiate innovative solutions to complex and diverse issues.
• Effective communications skills including written, presentation, verbal and non-verbal.

Please click on this link to view the job description for this position.

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
https://www.alberta.ca/system/files/custom_downloaded_images/psc-alberta-public-service-competency-model.pdf .

Some of the competencies important for this position includes:

• Develop self and others: A commitment to lifelong learning and the desire to invest in the development of the long-term capability of yourself and others.
• Build Collaborative Environments: Leads and contributes to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes.
• Systems Thinking: The work done within the APS is part of a larger integrated and inter-related environment. It is important to know that work done in one part of the APS impacts a variety of other groups/projects inside and outside the APS. Systems thinking allows us to keep broader impacts and connections in mind.
  

Qualifications

Requirements:

• University graduation in arelated field such as Information Technology, Computer Science, Management Information Systems.
• Six(6) years of progressively responsible related experience in IT Management, particularly in IT operations and IT Infrastructure.
• Extensive management/leadership experience in a large and diverse IT environment.

The incumbent is required to acquire and maintain an enhanced or where necessary a top-secret security clearance and be prepared to undertake call-out assignments as necessary.

Equivalencies: Directly related education or experience considered on the basis of:

• 1 year of education for 1 year of experience. Or
• 1 year of experience for 1 year of education.

Assets:

• ITIL and/or Service Management foundations certifications.
• Experience operationalizing new and transformational IT Infrastructure technologies.
• Experience in service management including setting and tracking KPIs, and meeting and setting service levels.
• IT capital asset procurement and related budget, tracking and forecasting.
• Experience in providing ICT service delivery and support services including server, storage, cloud services, and network.
• Extensive knowledge of ICT and delivery of related services using internal resources and private sector service providers.
• Experience in security management practices, policies and procedures.
• Experience in project management processes and methodologies (waterfall/agile) and managing large IT projects.
• Experience in managing human and financial resources, encouraging innovative approaches to deliver the most effective and efficient outcomes.
• Demonstrated knowledge of business, financial, and operational planning and accountability processes.
• Experience in leading large and complex initiatives and projects.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.

Refer to https://www.alberta.ca/alberta-public-service-minimum-recruitment-standards

Term of Employment: Permanent, Full-time position
Hours of Work: Monday to Friday, 36.25 hrs./week
Location: Edmonton

This position is eligible for hybrid work.

Final candidates will be required to undergo a security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.

Links and information on what the GoA has to offer to prospective employees.

• Positive workplace culture and work-life balance
• Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement
• Leadership and mentorship programs

How To Apply
Applicants are advised to provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of required competencies.

Candidates are required to apply for a job online. Please visit https://www.alberta.ca/job-application-resources#before for more information. Please visit Recruitment Principles , for more information.

It is recommended applicants who have completed post-secondary studies from outside of Canada obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS)(https://www.alberta.ca/international-qualifications-assessment.aspx ) or from a recognized Canadian Credential Evaluator; please visit the Alliance of Credential Evaluation Services of Canada for more information (https://canalliance.org/en/default.html ).

It is recommended that applicants include the assessment certificate from IQAS or any other educational assessment service as part of their application.

Closing Statement
This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

We thank all applicants for their interest. All applications will be reviewed to determine which candidates' qualifications most closely match the advertised requirements. Only individuals selected for interviews will be contacted.

If you require any further information on this job posting or require an accommodation during the recruitment process, please contactMichelle Elliott at [e-mail] .