Senior Manager, Innovative Specialty Programs

Shoppers Drug Mart; Mississauga; On-site; CAD 120,000 - 154,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart in Mississauga seeks a Senior Manager, Innovative Specialty Programs to oversee strategic and budgetary activities of multiple programs. You will lead a high-performance team, drive growth and ensure customer-focused program delivery.

Responsibilities include managing pilots, collaborating with operations, clinical and pharmacy teams, and leading proposals and contracts while ensuring profitability and compliance with regulations.

Qualifications

• Experience in the specialty pharmaceutical industry and/or with patient support programs.
• Strong analytical mindset with ability to interpret data, identify trends, and inform strategic decisions.
• People or team management experience.
• Proven customer relationship and/or account management skills with direct client interaction.
• Excellent communication skills, including content development and presentations.

Responsibilities

• Oversee execution and ongoing management of innovative specialty pilots and programs.
• Ensure programs are delivered efficiently and meet performance indicators.
• Develop and implement strategies for program growth and sustainability with cross-functional teams.
• Partner with clients to influence decisions and optimize programs.
• Lead client presentations and proposal development.

Skills

Account management

Patient Support Programs

Pharma brand management

Education

University degree

Job description

Location:

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Senior Manager, Innovative Specialty Programs

The Senior Manager, Innovative Specialty Programs is responsible for overseeing the strategic and budgetary activities of multiple programs. You are a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. You lead a high-performance team that is innovative, accountable, responsive, and customer focused.

What you will do:

• Accountable for overseeing the execution, and ongoing management of innovative specialty pilots and programs, ensuring they align with organizational goals
• Ensure programs are delivered efficiently and effectively and meeting performance indicators
• Develop and implement strategies for program growth and sustainability, often requiring cross-functional collaboration with teams like operations, clinical and pharmacy.
• Partner with clients to influence key decisions and optimize programs
• Lead client presentations and proposal development
• Ensure program and customer-service excellence
• Accountable to establish and deliver against business plan targets and ensure the profitability of programs
• Provide input during RFPs
• Lead development of new (or renewed) contracts
• Lead a team and support their professional growth and development
• Responsible in partnership with the Business Intelligence Team to develop actionable insights, measure program effectiveness, and drive continuous improvement initiatives
• Ensure programs comply with all relevant regulatory requirements and standards

What you will need:

Experience in the specialty pharmaceutical industry and/or with patient support programs

• A deep understanding of the Canadian healthcare system
• 5+ years of account management experience, Patient Support Program experience, and/or previous pharmaceutical brand management experience or equivalent

Demonstrated strong analytical mindset with the ability to interpret data, identify trends, and inform strategic decision-making.

• People or team management experience
• Proven customer relationship and/or account management skills with direct client interaction

Excellent communication skills, including the ability to develop content and deliver presentations

• Financial acumen and hands on budget management experience

Strong project management skills

• University degree or equivalent industry related experience. Business, healthcare professional designation an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.