Manager, Specialty Programs

Shoppers Drug Mart Specialty Health Network; Mississauga; On-site; CAD 100,000 - 132,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Shoppers Drug Mart discount

RRSP/Pension plan

Employee share ownership plan

Professional training and development

Discount program

Job summary

Shoppers Drug Mart Specialty Health Network in Mississauga is seeking a Program Manager to lead organization and execution of internal and external program deliverables, partnering with Program Management leaders.

The role focuses on managing scope, timelines, client communications, and monthly billings while mitigating risks within a cross-functional, fast-paced health-care environment.

Qualifications

• 3+ years’ account management and/or patient support program management or equivalent.

Responsibilities

• Support program deliverables including special initiatives on time and within scope.
• Ensure program objectives are met.
• In partnership with the senior management, manage communication with clients.
• Responsible for accurate monthly billings and reports.
• Support the resolution of program escalations.
• Identify program risks and communicate appropriately with senior management to develop mitigation plan.
• Promote a cross functional team approach so that issues can be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders.
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

Skills

Account management

Patient support program management

Pharmaceutical brand management

Leadership

Organizational skills

Time management

Communication skills

Decision-making

MS Project

Visio

Client-facing experience

Education

University degree or equivalent industry-related experience

Tools

MS Project

Visio

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Why work at Specialty Health Network?

Specialty Health Network (or SHN, as we call ourselves) is a growing division of Shoppers Drug Mart, with a strong entrepreneurial spirit. We pride ourselves in having an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, Employee share ownership plan, professional training, and development and many more perks!

Shoppers Drug Mart was acquired by Loblaw in 2014, the largest employer in Canada – making your career opportunities within our larger organization - endless!

Specialty Health Network by Shoppers supports our retail stores to provide the best patient care to patients who require specialty drugs. We provide patient support programs for specialty drug therapies, provide physicians with resources to manage their patients, facilitate reimbursement, and enhance patient compliance. We deliver superior customer service to patients, healthcare providers, and clients to improve healthcare outcomes for all stakeholders.

Program Manager

The Program Manager will lead the organization and execution of both internal and external program deliverablesincluding various project initiatives. Leadership of client projects will be in partnership with Program Management leaders.

What You Will Do

• Support program deliverables including special initiatives on time and within scope
• Ensure program objectives are met
• In partnership with the senior management, manage communication with clients
• Responsible for accurate monthly billings and reports
• Support the resolution of program escalations
• Identify program risks and communicate appropriately with senior management to develop mitigation plan
• Promote a cross functional team approach so that issues can be discussed and resolved effectively and appropriately, and with buy-in from all stakeholders
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What You Will Need

• 3+ years’ account management and/or patient support program management or management experience and/or previous pharmaceutical brand management experience or equivalent
• Demonstrated leadership
• Outstanding organizational and time management skills
• Critical thinking, business acumen, communication, presentation, and decision-making skills
• Ability to effectively communicate across multiple levels of the organization
• Computer skills, including MS Project and Visio
• Client-facing experience
• University degree or equivalent industry-related experience

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$100,000.00 - $132,000.00 / 100.000,00$ - 132.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for a newly created position. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste nouvellement créé. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.