Senior Director, Pharmacy Operations - Eastern Canada

Loblaw Companies Limited; Toronto; On-site; CAD 185,000 - 235,000; Full time

Benefits offered by this job

Discount program

Academy online learning

Job summary

Shoppers Drug Mart Inc. in Canada seeks a senior leader to oversee a network of Regional Pharmacy Directors, driving consistent pharmacy operations and program execution nationwide.

The role focuses on coaching teams, standardizing SOPs, and ensuring high-quality patient experiences. You will collaborate with central teams, monitor performance, and travel extensively to support stores and regional initiatives.

Qualifications

• Licensed Pharmacist in good standing with a Canadian provincial College of Pharmacy.
• 5+ years of experience leading and developing high-performing teams through complex change initiatives.
• Proven experience in pharmacy operations management, preferably within a multi-site retail environment.
• Strong business acumen with a deep understanding of retail operations, financial management, and relationship management principles.
• Exceptional communication skills (written and verbal), with the ability to effectively convey complex information to diverse audiences.
• Proven ability to work independently, problem-solve effectively, and thrive in a fast-paced, results-oriented environment.
• Strong critical thinking skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Adaptable and flexible, with the ability to manage competing priorities and meet tight deadlines.
• Willingness to travel extensively across Canada (up to 75% of the time).

Responsibilities

• Lead, mentor, and develop a team of Regional Pharmacy Directors, providing ongoing coaching, feedback, and support.
• Champion a culture of collaboration, accountability, and excellence within the Pharmacy Operations team.
• Build strong relationships with regional teams to support stores and foster a collaborative relationship with Associates across the country.
• Ensure consistent and effective execution of all pharmacy and healthcare programs across all regions.
• Provide critical feedback to central office teams on program design, training materials, and rollout strategies for continuous improvement purposes.
• Identify and address barriers to program implementation, working collaboratively with cross-functional teams to find solutions.
• Collaborate with the Pharmacy Experience Team to ensure a seamless pharmacy patient experience.
• Monitor program performance, identify areas for improvement, and implement corrective actions as needed.

Skills

Leadership

Pharmacy operations

Communication

Change management

Travel readiness

Education

Licensed Pharmacist

Job description

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

About The Role

Reporting to the Vice President, Pharmacy Operations & Clinical Excellence, you will lead and inspire a team of Regional Pharmacy Directors across many provinces. In this pivotal role, you will be the driving force behind ensuring exceptional pharmacy operations and program execution across our Shoppers Drug Mart pharmacy network, while fostering a collaborative and high-performing team culture.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of Regional Pharmacy Directors, providing ongoing coaching, feedback, and support.
• Champion a culture of collaboration, accountability, and excellence within the Pharmacy Operations team.
• Build strong relationships with regional teams to support stores and foster a collaborative relationship with Associates across the country.

Program Execution & Optimization

• Ensure consistent and effective execution of all pharmacy and healthcare programs across all regions.
• Provide critical feedback to central office teams on program design, training materials, and rollout strategies for continuous improvement purposes.
• Identify and address barriers to program implementation, working collaboratively with cross-functional teams to find solutions.
• Collaborate with the Pharmacy Experience Team to ensure a seamless pharmacy patient experience.
• Monitor program performance, identify areas for improvement, and implement corrective actions as needed.
• Ensure consistent adherence to pharmacy Standard Operating Procedures (SOPs) and Pharmacy Certification standards across all regions.

Communication & Collaboration

• Act as a key liaison between the field and central office, providing real-time feedback and insights on pharmacy operations.
• Work closely with the Regional Vice President to ensure strong communication and alignment between pharmacy and national operations.
• Effectively communicate complex information to stakeholders at all levels of the organization.

Qualifications

• Licensed Pharmacist in good standing with a Canadian provincial College of Pharmacy.
• 5+ years of experience leading and developing high-performing teams through complex change initiatives.
• Proven experience in pharmacy operations management, preferably within a multi-site retail environment.
• Strong business acumen with a deep understanding of retail operations, financial management, and relationship management principles.
• Exceptional communication skills (written and verbal), with the ability to effectively convey complex information to diverse audiences.
• Proven ability to work independently, problem-solve effectively, and thrive in a fast-paced, results-oriented environment.
• Strong critical thinking skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Adaptable and flexible, with the ability to manage competing priorities and meet tight deadlines.
• Willingness to travel extensively across Canada (up to 75% of the time).

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$185,000.00 - $235,000.00 / 185.000,00$ - 235.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.