Senior Manager, Specialty Programs

Shoppers Drug Mart Specialty Health Network; Mississauga; On-site; CAD 120,000 - 154,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart Specialty Health Network in Mississauga is seeking a Senior Program Manager to lead patient support programs for specialty drug therapies.

You will manage a team delivering superior service to patients, healthcare providers and manufacturers, drive KPIs, and strengthen client partnerships to grow the business.

Qualifications

• Experience leading Patient Support Programs from a Manufacturer or Program Provider perspective.
• 7–10 years account management experience and/or pharmaceutical brand management experience.
• Proven client relationship and/or account management skills with direct client interaction.
• Strong leadership experience across multiple functional areas and teams.
• Strong financial acumen and hands-on budget management experience.
• Strong organizational, communication, and presentation skills.
• Knowledge of provincial drug reimbursement programs; bilingualism is a plus.

Responsibilities

• Foster a culture of growth and inclusion within the team.
• Provide senior leadership on key client accounts and program delivery.
• Ensure excellence of program execution and KPI achievement.
• Develop and maintain relationships with clients and stakeholders.
• Establish performance standards and monitor achievement.
• Meet business plan goals and financial targets for the program.
• Lead strategic planning to evolve and grow the business.
• Oversee contracts, SLAs, KPIs, and monthly billings/reports.
• Report adverse events and product complaints promptly per policy.

Skills

Patient support programs leadership

Account management

Client relationship management

Leadership across teams

Budget management

Organizational skills

Communication skills

Bilingualism (assets)

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Specialty Health Network is hiring a dynamic Senior Program Manager who will lead a team to deliver patient support programs for specialty drug therapies. This team delivers superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

You are responsible for the successful performance of patient support programs. You provide leadership for all staff responsible for program deliverables including key performance metrics and customer service excellence. As the key account and relationship manager, you foster strong partnerships with clients, provide business insights and develop and implement strategic goals to grow the business.

What You Will Do

• Foster a culture of growth and inclusion within your team
• Provide senior leadership on key client accounts
• Ensure excellence of program execution
• Develop and maintain relationships with clients and stakeholders
• Establish performance standards and monitor achievement
• Achieve Business Plan goals and meet the financial targets established for the Program
• Lead the strategic planning process to evolve and grow the business
• Anticipate and respond to a rapidly changing market with insight and innovation
• Oversee Program contracts with respect to timelines, SLAs, KPIs and delivery of monthly billings and reports
• Report all Adverse Events (AE) and Product Technical Complaints (PTC) immediately or as soon as possible upon becoming aware of the event as per current policies and procedures.

What You Will Need

• Experience leading Patient Support Programs from a Manufacturer or Program Provider perspective
• Seven to ten years account management experience and/or previous pharmaceutical brand management experience or equivalent
• Proven customer relationship and/or account management skills with direct client interaction
• Strong leadership experience leading multiple functional areas and teams with varying levels of experience
• Strong financial acumen and hands on budget management experience
• Strong organizational, communication, and presentation skills
• Knowledge of provincial drug reimbursement programs and third party drug coverage issues and bilingualism are assets

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment,

Employment Type

Full time

Type Of Role

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.