Senior Manager, Event Operations — Lead World‑Class Events

PNE

Vancouver

On-site

CAD 90,000 - 100,000

Full time

32 hours ago

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Job summary

The PNE in Vancouver is seeking a Senior Manager, Event Operations to provide senior leadership across our year‑round events, Fair operations, and concerts. You will guide event delivery, manage budgets, risk, and staff, and partner with Sales and Finance to meet client commitments while delivering memorable guest experiences.

The role requires 7-10+ years in live events operations, strong leadership, and familiarity with Momentus/Ungerboeck.

Qualifications

7-10+ years of progressive experience in live events operations.
Demonstrated strength in event financial management.
Experience with event management, venue management, booking, scheduling, or CRM systems; Momentus/Ungerboeck experience is an asset.
Diploma, certificate or degree in Event Management, Business Administration or a relevant discipline.
Ability to work an event-based schedule including weekends, late nights, and extended event weeks.
Proven record of building and sustaining strong relationships with the general public, industry partners and internal and external business stakeholders.
Experience leading operations in a venue and/or multi-venue environment is considered an asset.
Criminal Record Check is required.

Responsibilities

Model the PNE’s values and lead the team in CART principles: Communication, Accountability, Respect, and Trust.
Provide day-to-day direction, coaching, and performance management for a team of event managers; build capacity through hiring, onboarding, training, and succession planning.
Own operational planning deliverables and governance for Year Round Events, including contracts, budgets, reporting, and SOPs.
Provide financial stewardship for Fair and Event Operations, including budgeting, client estimates, service negotiation, cost controls, settlement, and post-event analysis.
Lead cross-functional coordination across departments (Sales, Ticketing, Finance, Park Operations, Security, Guest Experience, and Facilities).
Develop and model positive client relationship standards with production managers, tradeshow producers, concert promoters, tour management and other PNE stakeholders.
Lead operational readiness, risk management, and emergency response planning for events.