Senior Manager Delivery Lead

Avanade Inc.; Toronto; Presencial; CAD 140 000 - 190 000; Tempo integral

Resumo da oferta

Avanade Inc. is seeking a Senior Manager Delivery Lead to direct large, complex technology programs and strategic client portfolios. You will partner with clients, account teams, and delivery organizations to ensure outcomes align with objectives, contracts, and Avanade standards.

You will lead mobilization, execution, and closure, manage scope, schedule, budget, and risk, and mentor delivery teams while driving growth through successful delivery and high client satisfaction.

Qualificações

• Experience leading large, complex programs.
• Strong stakeholder management at executive levels.
• Proven ability to manage budgets and contracts.

Responsabilidades

• Lead delivery across scope, schedule, and quality.
• Partner with clients and Avanade teams to ensure outcomes.
• Mentor Delivery Leads and project managers.
• Drive account growth through successful delivery.
• Represent Avanade in governance forums.

Conhecimentos

Delivery leadership

Stakeholder management

Program governance

Budget & forecasting

Client relationships

Descrição da oferta de emprego

Responsible for the successful delivery of large, complex technology programs, strategic client accounts, or portfolios of work. Accountable for delivery performance across scope, schedule, financials, quality, client satisfaction, and business outcomes.The Senior Manager Delivery Lead provides leadership from opportunity shaping and mobilization through execution and closure, while partnering with clients, account teams, and delivery organizations to ensure successful outcomes for both the client and Avanade.

This role may serve as:

• Delivery Lead for major transformation programs, typically $5M+
• Account Delivery Lead for strategic clients
• Portfolio Delivery Lead overseeing multiple engagements
• Delivery Sponsor, Mobilization Coach, Quality Assurance Lead, or Recovery Lead

Key Accountabilities

Delivery Leadership

• Lead large, complex programs and multi-workstream engagements.
• Establish governance, delivery strategy, reporting, and stakeholder management approaches.
• Manage scope, schedule, budget, quality, dependencies, risks, and issues.
• Drive successful mobilization, execution, and closure of engagements.
• Ensure delivery outcomes align with client objectives, contractual commitments, and Avanade quality standards.

Client and Commercial Management

• Build trusted relationships with client executives, C-level leaders, and senior business stakeholders.
• Represent Avanade in executive governance forums, steering committees, and key delivery reviews.
• Manage executive stakeholder expectations and navigate complex organizational dynamics.
• Own delivery financial performance, forecasting, margin management, and contractual obligations.
• Partner with Avanade Account Leadership, Sales Leadership, and Solution Area leaders to drive account growth through successful delivery outcomes.
• Identify and cultivate opportunities for extensions, renewals, cross-sell, and up-sell growth

Sales and Solutioning Support

• Partner with sales, account, and solutioning teams to shape and position new opportunities.
• Support opportunity qualification, estimation, planning, and solution reviews.
• Validate delivery approaches, resource plans, schedules, and commercial assumptions.
• Leverage delivery experience and client relationships to support account growth and strategic pursuits.

Leadership and Capability Development

• Lead and mentor Delivery Leads, Project Managers, and delivery teams.
• Act as a senior escalation point for critical delivery, client relationship, and commercial issues.
• Partner with Portfolio Delivery Leads, Client Group leaders, Practice leaders, and Account Executives to drive successful delivery outcomes.
• Promote delivery excellence, quality, risk management, and continuous improvement.
• Support workforce planning, succession planning, and capability development.
• Act as a Career Advisor and delivery leadership mentor.

Scope of Work

• Leads major transformational programs, strategic accounts, or portfolios.
• Operates with significant autonomy in delivery and commercial decision-making.
• Responsible for delivery performance, client satisfaction, and financial outcomes.
• Influences account growth, delivery strategy, and organizational capability development.
• Frequently works with executive stakeholders across clients, Avanade, Accenture, Microsoft, and partner organizations.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

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