Manager, ERP Delivery Lead

1205 Avanade Canada Inc. Company; Toronto; On-site; CAD 145,000 - 172,000; Full time

Benefits offered by this job

Canada Employee Benefits

Job summary

Avanade Canada Inc. is seeking an experienced Manager, ERP Delivery Lead to steer complex ERP transformation programs and strategic client engagements. You will drive delivery outcomes across scope, schedule, budget, quality, and client satisfaction while leading multidisciplinary teams from mobilization to stabilization.

The role emphasizes governance, risk management, and executive stakeholder engagement, with opportunities to mentor delivery professionals in a dynamic consulting environment.

Qualifications

• 7+ years of experience leading ERP, enterprise application, or large-scale technology transformation programs in consulting environments.
• Strong ERP delivery leadership, program governance, and quality management capabilities.
• Experience managing complex client engagements and advising executive-level stakeholders.
• Expertise in risk, issue, dependency, scope, and change management.

Responsibilities

• Lead large-scale ERP implementations and transformation programs from mobilization through go-live and stabilization.
• Own delivery performance across scope, schedule, budget, quality, and client satisfaction.
• Build trusted relationships with client executives and stakeholders; report transparently to leadership.
• Mentor and coach Delivery Managers and project leaders to foster high performance.

Skills

ERP delivery leadership

Stakeholder management

Program governance

Executive communication

Risk management

Vendor management

Team leadership

Education

PMP certification

SAFe Agilist or Scrum certification

Bachelor's degree in a related field

Tools

Microsoft certifications (MB-300/MB-310/MB-500)

Job description

We are seeking an experienced Manager, ERP Delivery Lead to lead complex ERP transformation programs and strategic client engagements. This role is accountable for delivery outcomes across scope, schedule, budget, quality, client satisfaction, and team performance. The successful candidate will lead multidisciplinary delivery teams, manage client relationships, and ensure disciplined execution from mobilization through go-live and stabilization.

Key Responsibilities

Lead the successful delivery of large-scale ERP implementations and transformation programs from mobilization through go-live and stabilization. Own delivery performance across scope, schedule, budget, quality, resource management, and client satisfaction. Build and maintain trusted relationships with client executives, business leaders, and project stakeholders. Lead governance forums, executive steering committees, and delivery reviews, providing transparent reporting and actionable recommendations. Manage complex delivery environments involving multiple workstreams, vendors, implementation partners, and geographically distributed teams. Manage complex delivery challenges, including scope negotiations, issue escalation, stakeholder alignment, conflict resolution, and project recovery. Identify and mitigate risks, manage dependencies, and drive timely decision-making. Partner with sales and solutioning teams to assess deliverability, shape opportunities, and support growth within strategic accounts. Mentor and coach Delivery Managers and project leaders, fostering a high-performance delivery culture.

Preferred Qualifications

• Project Management Professional (PMP) certification.
• SAFe Agilist or Scrum certification.
• Experience leading multidisciplinary ERP implementation teams across business, functional, technical, data, testing, and change management disciplines.
• Relevant Microsoft certifications, such as MB-310 — Dynamics 365 Finance Functional Consultant Associate; MB-330 — Dynamics 365 Supply Chain Management Functional Consultant Associate; MB-500 — Dynamics 365 Finance and Operations Apps Developer Associate; AB-730 — Dynamics 365 AI Business Professional; or AB-731 — Dynamics 365 AI Transformation Leader.
• Experience in consulting organizations delivering enterprise transformations.

Leadership Expectations

Builds trust with clients, stakeholders, and delivery teams. Remains calm, decisive, and accountable in complex delivery situations. Balances client advocacy with commercial and delivery discipline. Leads through influence, collaboration, sound judgment, and ownership.

What Success Looks Like

ERP programs are delivered on time, on budget, and with strong quality outcomes. Clients experience clear communication, disciplined execution, and trusted delivery leadership. Risks and issues are addressed early, with decisions made at the right level. Teams operate with accountability, collaboration, and continuous improvement.

Key Skills & Capabilities

• 7+ years of experience leading ERP, enterprise application, or large-scale technology transformation programs in consulting environments.
• Strong ERP delivery leadership, program governance, and quality management capabilities.
• Demonstrated success managing complex client engagements and advising executive-level stakeholders.
• Expertise in risk, issue, dependency, scope, and change management.
• Financial management, forecasting, and commercial awareness.
• Conflict resolution, negotiation, and project recovery.
• Resource planning, vendor management, and distributed multidisciplinary team leadership.
• Strong executive communication, presentation, workshop facilitation, and decision-making skills.
• Experience coaching and mentoring delivery professionals and driving continuous improvement.

Compensation

Compensation at Avanade varies depending on a wide array of factors, which may include but is not limited to the specific office location, role, skill set, and level of experience. As required by local law, Avanade provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below. The recruiting efforts for this position are intended to fill a brand new position. The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate. See more information on our benefits here: Canada Employee Benefits | Avanade Role Location Annual Salary Range British Columbia/Ontario $145,000 to $172,000.

At Avanade, we advance the world through the power of people and Microsoft. Join us to shape your skills and the future with bold ideas and innovative solutions. Our partnership with Microsoft and Accenture empowers you to unlock your full potential. Working at Avanade offers the chance to build a career path that suits your skills and interests and the freedom to be your authentic self. We are committed to your growth, well-being, and success. This is where passion meets opportunity, technology meets humanity, and every challenge is a chance to make a genuine impact on colleagues, clients, and communities. Together, we do what matters.