Senior Manager, Client Segment Growth & Execution

Infotek Consulting Inc.; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

Infotek Consulting Inc. is seeking a Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments in the Canadian financial services market.

The role demands direct consumer/retail banking experience, the ability to influence senior executives, and a track record of delivering measurable outcomes through cross‑functional initiatives, analytics, partnerships, and executive storytelling.

Qualifications

• 8–10+ years of progressive experience in financial services, consumer/retail banking, client strategy, segment management, partnerships, business development, or a related field.
• Significant direct consumer/retail banking experience with knowledge of client acquisition, engagement, retention, and customer experience.
• Proven success developing and executing growth strategies with measurable business outcomes.
• Experience leading large-scale, cross-functional initiatives and influencing senior stakeholders.

Responsibilities

• Develop and execute strategic roadmaps that drive acquisition, engagement, retention, and business growth.
• Leverage consumer/retail banking expertise and market insights to identify opportunities and develop differentiated client strategies.
• Serve as a subject matter expert for assigned segments and translate insights into actionable growth plans.
• Lead initiatives that improve client experience, engagement, loyalty, and financial outcomes.
• Develop executive reporting, business cases, and recommendations based on data and performance metrics.
• Lead complex, large-scale initiatives across business, product, technology, operations, marketing, and other functions.
• Influence senior stakeholders and executives, building alignment and securing support for strategic priorities.
• Develop and deliver executive-level presentations and compelling business stories that translate complex information into clear recommendations.
• Develop strategic partnerships that support segment growth and strengthen client relationships.
• Manage budgets, investments, and resource allocation, ensuring alignment with business objectives and ROI.
• Build and maintain senior relationships with internal stakeholders and external partners.
• Lead and coordinate onshore and offshore teams across strategic initiatives and delivery programs.
• Establish clear objectives, accountability, and execution expectations across geographically distributed teams.
• Mentor team members and foster effective cross-functional collaboration.

Skills

Executive communication

Stakeholder management

Cross-functional leadership

Budget management

Data analysis

Job description

Infotek Consulting Inc. is seeking a Senior Manager, Client Segment Strategy & Execution to lead growth, engagement, and client experience strategies across priority client segments in the Canadian financial services market.

The role demands direct consumer/retail banking experience, the ability to influence senior executives, and a track record of delivering measurable outcomes through cross‑functional initiatives, analytics, partnerships, and executive storytelling.