Senior Manager, Claims Process Efficiency and Operational Excellence

RBC Insurance; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading insurance company is seeking a Senior Manager for Claims Process Efficiency and Operational Excellence. This role involves leading strategy and implementation of processes within the Life and Health Claims Team, ensuring projects align with business objectives and driving performance enhancements. The ideal candidate will have extensive experience in the insurance industry and a strong background in project leadership and process improvement.

Benefits

Flexible benefits

Work/life balance

Career development

Savings plans

Competitive salary with high earning potential

Flexible work options

Tools and training for career growth

Qualifications

• 10+ years of experience in the Insurance industry.
• Proven project leadership and sponsorship skills.
• Knowledge of all business lines (Life & Health, Group Benefits, Wealth).
• LSS Belt certification or knowledge of Process Excellence methodologies.

Responsibilities

• Drive execution of strategic objectives supporting profitable growth.
• Lead Process Excellence initiatives and manage change strategies.
• Collaborate with teams to assess impact and ensure scope reflects achievable benefits.

Skills

Project leadership

Change management

Process Excellence methodologies

Job description

Senior Manager, Claims Process Efficiency and Operational Excellence

Join to apply for the Senior Manager, Claims Process Efficiency and Operational Excellence role at RBC Insurance

Job Summary

This position is responsible for leading the strategy, implementation, and management of end-to-end processes within the Life and Health Claims Team. The role ensures projects and initiatives meet strategic business objectives, are successfully implemented, and are effectively managed ongoing. The Senior Manager will establish a roadmap of opportunities to achieve targets and drive performance enhancements annually.

Key Responsibilities

• Drive execution of strategic objectives supporting profitable growth, scalability, and expense management.
• Quantify benefits for digital and non-digital initiatives.
• Lead Process Excellence initiatives.
• Manage change strategies to ensure project adoption and benefit realization.
• Collaborate with Claims Initiatives and Enablement Teams to assess impact and ensure scope reflects achievable benefits.
• Monitor process changes to ensure benefits are achieved and identify opportunities for continuous improvement.

Qualifications

• 10+ years of experience in the Insurance industry.
• Proven project leadership and sponsorship skills.
• Knowledge of all business lines (Life & Health, Group Benefits, Wealth).
• LSS Belt certification or knowledge of Process Excellence methodologies.
• Experience in change management.

What’s in it for you?

• A Total Rewards program including flexible benefits, work/life balance, career development, and savings plans.
• Competitive salary with high earning potential.
• Tools, training, and support for career growth.
• Flexible work options.
• RBCI software tools to enhance productivity.

Additional Details

Location: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA, Canada

Work hours: 37.5/week

Employment Type: Full-time, Salaried

Platform: INSURANCE

Posted Date: 2025-05-14

Application Deadline: 2025-05-29

At RBC, we value diversity, inclusion, and equal opportunity. We foster a respectful workplace that supports professional growth and innovation.