Senior Manager, Claims Process Efficiency and Operational Excellence

RBC; Mississauga; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in the insurance sector is seeking a strategic leader to manage end-to-end processes within the Life and Health Claims Team. This role focuses on achieving annual targets and enhancing performance through effective project management and collaboration with various teams. The ideal candidate will have extensive experience in the insurance industry and strong leadership skills.

Benefits

Flexible benefits

Work/life balance

Career development

Retirement plans

Competitive salary

Flexible work options

Tools and training for career growth

Qualifications

• 10+ years of experience in the Insurance industry.
• Proven project leadership and sponsorship skills.
• Knowledge of Process Excellence methodologies (LSS Belt preferred).

Responsibilities

• Drive execution of strategic objectives for profitable growth.
• Lead Process Excellence initiatives and manage change strategies.
• Collaborate with teams to assess impact and ensure benefits.

Skills

Customer Service

Decision Making

Effectiveness Measurement

Insurance Operations

Insurance Product Development

Operational Delivery

People Management

Process Management

Strategic Thinking

Time Management

Job description

Job Summary

Job Description

What is the opportunity?

This position is responsible for leading the strategy, implementation, and management of end-to-end processes within the Life and Health Claims Team. It ensures that projects and initiatives meet strategic business objectives, leading to successful implementation and ongoing management. The role involves achieving annual targets by establishing a roadmap of opportunities to enhance performance.

What will you do?

1. Drive execution of strategic objectives to support profitable growth, scalability, and expense management.
2. Quantify benefits for digital and non-digital initiatives.
3. Lead Process Excellence initiatives.
4. Manage change strategies to ensure projects become integral to the business, ensuring adoption and benefit realization.
5. Collaborate with Claims Initiatives and Enablement Teams to assess impact and ensure scope reflects achievable benefits.
6. Ensure process changes achieve stated benefits and identify opportunities for continuous improvement.

What will you need to succeed?

• 10+ years of experience in the Insurance industry.
• Proven project leadership and sponsorship skills.
• Knowledge of all business lines (Life & Health, Group Benefits, Wealth).
• Knowledge of Process Excellence methodologies (LSS Belt preferred).
• Experience in change management.

What's in it for you?

• A Total Rewards program including flexible benefits, work/life balance, career development, and retirement plans.
• Competitive salary with high earning potential.
• Tools, training, and support for career growth.
• Flexible work options.
• RBC software tools to enhance productivity.

RBC promotes a supportive, inclusive, and diverse workplace, committed to respecting and responding to the evolving needs of its employees, fostering a culture of respect, belonging, and opportunity.

Job Skills

Customer Service, Decision Making, Effectiveness Measurement, Insurance Operations, Insurance Product Development, Operational Delivery, People Management, Process Management, Strategic Thinking, Time Management

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR, MISSISSAUGA

City: MISSISSAUGA

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: INSURANCE

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-05-14

Application Deadline: 2025-05-29

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We are committed to supporting our employees to perform at their best, collaborate effectively, and grow professionally through policies and programs that foster respect, belonging, and opportunity.

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