Senior Manager, Business Operations Development

Medisystem Pharmacy Limited; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading company in pharmacy services is seeking a Senior Manager for Business Operations Development. This role focuses on implementing new business platforms, managing operations, and enhancing workflow in collaboration with cross-functional teams. Candidates should have extensive pharmacy experience and a strong management background, with a knack for technology and user acceptance testing.

Benefits

Full benefits

Work-life balance

Competitive pay

Qualifications

• Over 3 years of work-related experience required.
• Experience in Long Term Care pharmacy or Pharmacy experience.
• Advanced knowledge in IT and configuration of pharmacy systems.

Responsibilities

• Providing second level support to MediSystem locations.
• Owning user acceptance testing for system enhancements.
• Preparing pharmacy communications on system changes.

Skills

Management

Pharmacy Operations

User Acceptance Testing

Technology Experience

Communication

Education

College Diploma or University degree

Tools

Microsoft Office Suite

Point Click Care

Med eCare eMAR

Kroll

Job description

Senior Manager, Business Operations Development page is loaded

Senior Manager, Business Operations Development

Apply locations Unit 3 - 75 Lesmill Road, Toronto, ON time type Full time posted on Posted 5 Days Ago time left to apply End Date: June 26, 2025 (25 days left to apply) job requisition id R2000568127

Referred applicants should not apply directly to this role.

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

At MediSystem Pharmacy, you can use your skills to do meaningful work that has a real impact, in an environment that promotes learning, growth and opportunity. Whether it's your first job or you're ready for a new challenge, MediSystem Pharmacy can turn your potential into performance that is recognized and rewarded. We offer competitive pay, full benefits, and a work-life balance.

Why this role is important?

The will report to the Senior Director, Central Pharmacy Support and will work collaboratively with cross functional teams in the design and implementation phases of new business platforms, systems and programs to ensure that they are effectively operationalized. This colleague will support improving/implementing operationalpolicies and procedures in pharmacyworkflow. The colleague will support the enterprise systems support team in addressing support escalations and validating all requests pertaining to system changes/updates.

What You'll Do:

• Providing second level support to the MediSystem locations with respect to the systems used
• Working with the enterprise support teams in providing ongoing knowledge around updates to MediSystem procedures/workflow and how it relates to the support they are providing the sites
• Owning the user acceptance testing around proposed system enhancements/changes for the business.
• Prepare important pharmacy communication in a clear, concise, timely fashion that focuses on changes or enhancements made to the systems, aligning to the standard operating procedures/processes
• Business SME for projects that influence LTC pharmacy systems and current/future operational workflow
• Leading Technology upgrades and rollouts
• Managing the Business Operations Development Team

What You'll Need:

• College Diploma, University degree or related discipline is preferred
• Over 3 years work-related experience required; Long Term Care pharmacy or Pharmacy experience
• Over 3 Years of Management Experience
• Technology Experience
• Kroll Experience is preferred
• A good understanding of the relative pharmacy systems - Point Click Care and Med eCare eMAR applications if preferred
• Advanced knowledge in the Microsoft suite of business applications
• Advanced knowledge in IT and how it relates to the configuration and functionality of the applicable systems used
• Experience in performing User Acceptance Testing of new applications, upgrades to those applications and creating the applicable test cases needed to test the application fully based on the current business processes
• Ability to productively work in a fast paced environment
• Ability to prioritize tasks and respond in a timely manner
• Experience in facilitating working sessions with applicable colleagues to transfer knowledge or work thought changes to business processes

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.

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