Business Operations Manager (Canada and US ONLY)

GroupBy Inc.; Toronto; On-site; CAD 70,000 - 100,000; Full time

Job summary

A leading company in the software industry is seeking a strategic and data-driven Sales Operations Manager to optimize sales processes and drive productivity. The ideal candidate will have extensive experience in sales operations, particularly within tech environments, and a proven track record in utilizing Salesforce to enhance efficiency and reporting.

Qualifications

• 3+ years of experience in sales operations or business systems, preferably in software/technology.
• Salesforce Administrator certificate is preferred.
• Experience in building out the sales operations function.

Responsibilities

• Define quarterly objectives and drive the sales team to reach key milestones.
• Build and standardize business reporting for strategic analysis.
• Enhance sales productivity by simplifying processes.

Skills

Sales operations

Business operations

Analytical skills

Salesforce expertise

Project management

Change management

Communication skills

Advanced Excel

Education

Bachelor’s degree in a technical business-related field

Tools

Salesforce

CRM software

Business Intelligence tools

Job description

We're looking for a strategic and data-driven Sales Operations Manager to support our high-growth sales team located in Canada or US ideally.

You will play a critical role in shaping sales strategy, enhancing productivity, and ensuring alignment across departments. This role is ideal for someone with a strong background in sales / business operations and a passion for process optimization and analytic.

SKILLS YOU HAVE

• Demonstrated success in a sales ops, business ops, or similar role
• Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact
• Analytical and demonstrated ability to extract key business insights through data analysis
• Proven Salesforce subject matter expert with experience creating reports, optimizing processes, training new hires, managing dashboards, and more
• Ability to manage multiple priorities and tasks; proven strong organizational and project management skills in a fast-paced environment.
• Track record in driving change and removing hurdles in fast growth organizations by working cross-functionally with Marketing, Finance and IT
• Excellent written and verbal communication skills, including presenting to C-level executives
• Agile, self-starter who can work independently and collaboratively
• Advanced Excel skills with a strong understanding of Salesforce, other CRM and sales applications and email marketing strategies

RESPONSIBILITIES

• Define quarterly objectives and drive the sales team to hit key milestones to increase acquisition and activation
• Build and help to standardize business reporting for strategic analysis and internal business review
• Provide recommendations and take actions based on strategic objectives, forecast or performance metrics
• Enhance sales productivity by enabling the team to work smarter by simplifying processes and evaluating new tools
• Create and maintain documentation on sales processes, policies, and relevant sales training materials and assist with onboarding new sales talent
• Work with Finance, HR, and sales management to develop sales incentive programs and compensation planning in order to increase sales productivity
• Identify and eliminate sales process bottlenecks and inconsistencies
• Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management
• Produce and review actionable and accurate sales reporting and BI tools for reps, managers, and sales leaders
• Partner with sales reps and marketing to refine lead qualification process, analyze and report on campaign performances with reporting and dashboards
• Refine customer segmentation, assist with territory management, and help create a plan to enhance renewal and upsell processes

IDEAL CANDIDATE

• Bachelor’s degree in a technical business-related field
• 3+ years of experience in sales operations and / or business systems preferably in a software / technology
• Salesforce Administrator certificate is preferred
• Familiar working in a fast growing environment
• Experience in building out the sales operations function