Senior Manager, Business Continuity Management & Testing

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking a Senior Manager to lead Business Continuity Management & Testing across Technology & Operations Canada. You will design and execute comprehensive BCP testing programs, manage BIAs and ensure alignment with BCRM standards and OSFI E-21.

You will coordinate incident management, drive continuous improvement, and deliver actionable insights to senior leadership to strengthen organizational resilience.

Responsibilities

• Lead BIA activities; assess critical functions, dependencies, and define RTOs/RPOs aligned with risk tolerance
• Develop and maintain BCP artifacts to ensure currency, relevance, and OSFI E-21/BCRM compliance
• Conduct threat and risk assessments; evaluate threats and recommend risk mitigation strategies
• Ensure BCP artifacts are updated to reflect organizational and technology changes
• Design and lead BCP testing programs including tabletop exercises and simulations
• Develop test plans and scenario frameworks to validate BCP effectiveness and readiness
• Facilitate workshops with business and tech stakeholders to design realistic testing exercises
• Coordinate testing logistics and communications; ensure participants understand roles and objectives
• Analyze results, capture lessons learned, and recommend improvements to strengthen BCPs
• Track testing metrics, gaps, and remediation status
• Lead IMT for incidents; assess severity, escalation, and coordinate responses
• Apply testing insights to lead real incident response; manage communications and actions
• Declare incident status and prioritize recovery based on business impact
• Lead incident communications with stakeholders; coordinate with leadership and regulators
• Complete PIR documentation with root cause analysis and lessons learned
• Maintain incident management and testing docs aligned with EBCRM and regs
• Identify and drive continuous improvement in incident management and testing

Job description

What's the Opportunity?

The Senior Manager, Business Continuity Management & Testing is a strategic leader driving operational resilience across Technology & Operations Canada. You will lead the design, execution, and validation of comprehensive Business Continuity testing programs including tabletop exercises, scenario-based simulations, and live drills. You will manage a portfolio of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs) to ensure organizational alignment with Enterprise Business Continuity Risk Management (BCRM) standards and regulatory requirements (OSFI E-21). This role integrates testing expertise with incident management to proactively identify vulnerabilities, execute swift recovery strategies, validate organizational preparedness, and deliver actionable insights to senior leadership - making a lasting impact through effective BCM incident response, continuous improvement, and operational resilience.

Job Description

What will you do?

Business Continuity Portfolio Management & Analysis

• Lead Business Impact Analysis (BIA) activities; assess critical business functions, dependencies, and define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs) aligned with enterprise risk tolerance
• Develop, review, and maintain a strategic portfolio of BCP artifacts to ensure currency, relevance, and compliance with OSFI E-21 and BCRM standards
• Conduct comprehensive threat and risk assessments; evaluate potential threats (cyberattacks, natural disasters, operational failures) and recommend appropriate risk mitigation strategies
• Maintain accountability for assigned BCP artifacts and ensure regular updates reflecting organizational, technological, and business changes

BCP Testing, Scenario Planning & Validation

• Design and lead comprehensive BCP testing programs including tabletop exercises, scenario-based simulations, live drills, and focused recovery exercises tailored to organizational learning objectives
• Develop detailed test plans, testing protocols, and scenario frameworks that validate BCP effectiveness and organizational readiness
• Facilitate scenario development workshops with business and technology stakeholders to ensure realistic, relevant testing exercises
• Coordinate testing logistics, participant communications, and exercise execution; ensure all participants understand roles, responsibilities, and exercise objectives
• Analyze testing results, capture lessons learned, and develop actionable recommendations to strengthen BCPs and organizational capabilities
• Track and report on testing metrics, including exercise frequency, participant feedback, identified gaps, and remediation status

Incident Management & Crisis Response

• Lead the Incident Management Team (IMT) for incidents of local, regional, or geographic significance; assess severity, determine escalation protocols, and coordinate response efforts across cross-functional teams
• Apply BCP testing insights and validated recovery strategies to lead real incident response and recovery efforts; manage communications, coordinate recovery actions, and track incident resolution
• Declare incident status, prioritize recovery and resolution efforts based on business impact, manage escalation procedures, and declare "Business as Usual" upon resolution
• Lead incident communications to internal and external stakeholders; coordinate with senior leadership and regulatory bodies during crisis situations

Continuous Improvement & Governance

• Complete comprehensive Post-Incident Review (PIR) documentation including root cause analysis, facilitate stakeholder review, and document lessons learned for integration into BCPs and testing programs
• Maintain comprehensive incident management and testing documentation including playbooks, team memberships, incident guides, testing plans, and exercise reports aligned with EBCRM standards and regulatory requirements
• Proactively identify and drive continuous improvement opportunities across incident management and BCP testing processes; identify efficiency improvements