Associate Director, Operational Resilience

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking an Associate Director in Toronto to lead and enhance Operational Resilience programs across platforms. You will drive cross-segment resilience plans, oversee assessments, and engage senior stakeholders to strengthen risk controls and regulatory readiness.

Ideal candidates bring proven leadership in financial services, deep OSFI knowledge, and a data-driven mindset to translate analytics into strategic actions across a large global matrix.

Qualifications

• Proven track record of leading and developing high-performing teams.
• BCRM experience in financial services or regulated industries, with success in large-scale global matrix environments.
• Deep understanding of risk management frameworks, control environments, and governance structures.
• In-depth knowledge of regulatory requirements (OSFI) and compliance expectations.

Responsibilities

• Execute and coordinate cross-segment operational resilience plans in alignment with enterprise priorities and OSFI E-21 requirements.
• Develop and maintain a standardized set of cross-segment 1LOD operational resilience procedures and methodologies.
• Assess critical operations across business segments, including disruption tolerances and interdependencies.
• Facilitate and validate scenario testing and resilience assessments across all platforms to ensure consistency and effectiveness.
• Establish standardized metrics and performance indicators for tracking operational resilience maturity and outcomes.
• Conduct internal benchmarking and challenge of Critical Services, Operations, and scenario testing across segments to drive continuous improvement.
• Monitor emerging operational risks and provide expert guidance to segments on risk identification and response strategies.
• Support regulatory compliance by coordinating evidence and assessments related to Operational Resilience requirements (OSFI E-21).

Skills

People leadership

BCRM experience

Risk management

Regulatory knowledge

Time management

Analytics

Executive communication

Facilitation

Job description

Job Description

WHAT IS THE OPPORTUNITY?

The Enterprise Chief Controls Office (ECCO) is a centralized first line of defense group (1LOD) with the goal of embedding a culture of risk ownership and operational excellence by elevating the control environment and driving consistency and quality of risk practices to minimize loss and regulatory sanction, drive cost efficiencies, and accelerate execution to enable growth. The Operational Resilience and Business Continuity Management (BCM) team provide leadership in designing and implementing strategic vision, long-term operational model, roadmap and program governance across our platforms in the 1LOD. Working in partnership with platform and business unit Operational Resilience, BCM and Incident Management teams, this central team drives an enterprise-wide strategy to strengthen first line capabilities by driving consistent risk and control practices, embedding resilience into the way we lead, operate and respond to disruption while enabling critical business outcomes. The team is integral in evolving the operating model, governance, and relationship to other resilience risk areas, serving as a single first-line voice to unify, standardize and elevate Resilience capabilities in alignment with ECCO's mandate to embed risk ownership and operational excellence across the organization.

The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director to support the execution and enhancement of Operational Resilience strategies across RBC's platforms. In this role, you will drive operational efficiency through process improvements, data-driven reporting, and effective stakeholder engagement—overseeing assessments, third-party evaluations, and dependency mapping. You'll partner with platform and business unit teams to elevate quality, ensure consistency, and establish RBC as best-in-class in organizational preparedness and response to disruptions while supporting compliance with regulatory requirements.

WHAT WILL YOU DO?

• Execute and coordinate common cross-segment operational resilience plans in alignment with enterprise priorities and OSFI E-21 requirements
• Develop and maintain a standardized set of cross-segment 1LOD operational resilience procedures and methodologies
• Assess critical operations across business segments, including evaluation of disruption tolerances and operational interdependencies
• Facilitate and validate scenario testing rigor and resilience assessments across all platforms to ensure consistency and effectiveness
• Establish standardized metrics and performance indicators for tracking operational resilience maturity and outcomes across the enterprise
• Conduct internal benchmarking and challenge of Critical Services, Operations, and scenario testing across segments to drive continuous improvement
• Monitor emerging operational risks and provide expert guidance to segments on risk identification and response strategies
• Support regulatory compliance by coordinating evidence and assessments related to Operational Resilience requirements (OSFI E-21)

WHAT DO YOU OFFER?

Must Have:

• Proven track record of leading and developing high-performing teams
• Proven BCRM experience in financial services or highly regulated industries, with demonstrated success in large-scale global matrix environments
• Deep understanding of risk management frameworks, control environments, and governance structures
• In-depth knowledge of regulatory requirements (OSFI) and compliance expectations
• Ability to balance competing priorities with exceptional time management and results orientation
• Strong analytical and data-driven mindset with the ability to translate data into strategic insights
• Excellent critical thinking skills with demonstrated ability to challenge assumptions at senior levels
• Strong interpersonal, relationship-building, and communication capabilities
• Strong facilitation and presentation skills; demonstrated ability to engage senior executives and committees

Nice-to-Have:

• Industry professional accreditation or certification
• Experience in Third Party Risk Management, Crisis Management, or Disaster Recovery

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

Job Skills

Business Process Design, Decision Making, Financial Risk Management (FRM), Operational Risks, Risk Control, Risk Management, Teamwork

Additional Job Details

Address: BAY WELLINGTON TOWER, 181 BAY ST:TORONTO
City: Toronto
Country: Canada
Work hours/week: 37.5
Employment Type: Full time
Platform: GROUP RISK MANAGEMENT
Job Type: Regular
Pay Type: Salaried
Posted Date: 2026-08-26
Application Deadline: 2026-09-18
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.