Senior Manager, Audit Services

Manulife; Southwestern Ontario; Hybrid; CAD 93,000 - 143,000; Full time

Job summary

Manulife's Audit and Advisory Services team is seeking a senior audit professional to lead projects across North America and Asia, driving risk-based strategies and leveraging data analytics. You will coach staff, develop concise recommendations, and report to Directors while managing budgets and timelines.

The role emphasizes governance, risk management, and collaboration with management to strengthen controls.

Qualifications

• 5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience.
• University degree.
• A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good industry experience.
• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and provide value-added and practical feedback.
• Ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.
• Results oriented; ability to balance multiple priorities and projects.
• Demonstrated ability to work effectively in diverse environments and cultures.
• Proven relationship skills including a demonstrated ability to deal effectively with individuals at all levels of the organization.
• Leadership skills in achieving departmental, project and individual objectives, and in developing staff.

Responsibilities

• Lead audit and advisory projects in accordance with department standards, within resource budgets and target dates, reporting any scheduling or budget over-runs to Director.
• Understand the risks being managed by the business unit and develop concise risk-based audit strategies and scope.
• Lead and coach audit staff assisting on projects and review test procedures and results to ensure that test objectives and documentation standards are met.
• Exercise sound judgement in evaluating audit findings and developing practical and value-added recommendations.
• Prepare clear, concise, and well-organized audit reports.
• Apply analytical skills and be open minded to explore different ways to audit. Embrace and utilize data analytics to improve audit coverage.
• Develop and maintain positive relationship with management.
• Coach and mentor junior staff in the team.
• Lead various SOX processes, assist in SOX/MAR Planning, and provide oversight during walkthrough and testing phases.
• Actively follow up on open issues with management, maintain open communication and leading the remediation testing of issues.
• Utilize technology to improve the effectiveness and efficiency of the audit process.

Skills

Audit experience

Risk management

Leadership

Communication

Education

University degree

Tools

GRC tool

Data analytics

Job description

About the Audit Group : Join Manulife's Audit and Advisory Services team, where we partner with management to enhance risk control and organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative team offers exposure to a wide range of business areas and influences business management through diverse projects. We prioritize professional development and innovation, offering opportunities like data analytics training to advance your career.

About our Audit team: Join Manulife's dynamic Audit Team and play a key role in strengthening governance and risk management. As part of our global team, you'll collaborate across North America and Asia in diverse areas such as Human Resources, Third Party Risk Management, AI and Marketing. At Manulife John Hancock, we are committed to fostering an inclusive environment —empowering our teams to thrive and deliver meaningful impact. Be a part of a team that makes a difference and helps shape the future at Manulife.

Learning Opportunities: As an audit professional at Manulife, you'll use advanced tools like a centralized GRC tool, data analytics, and generative AI, to drive impactful audit outcomes. Our Audit and Advisory Services team provides rich learning opportunities, offering exposure to various audit strategies and specialized training. These experiences will enhance your technical and soft skills, preparing you for advancement and new roles within the company. Join a team committed to your expertise, growth, and development!

Position Responsibilities:

• Lead audit and advisory projects in accordance with department standards, within resource budgets and target dates, reporting any scheduling or budget over-runs to Director.

• Understand the risks being managed by the business unit and develop concise risk-based audit strategies and scope.

• Lead and coach audit staff assisting on projects and review test procedures and results to ensure that test objectives and documentation standards are met.

• Exercise sound judgement in evaluating audit findings and developing practical and value-added recommendations.

• Prepare clear, concise, and well-organized audit reports.

• Apply analytical skills and be open minded to explore different ways to audit. Embrace and utilize data analytics to improve audit coverage.

• Develop and maintain positive relationship with management.

• Coach and mentor junior staff in the team.

• Lead various SOX processes, assist in SOX/MAR Planning, and provide oversight during walkthrough and testing phases.

• Actively follow up on open issues with management, maintain open communication and leading the remediation testing of issues.

• Utilize technology to improve the effectiveness and efficiency of the audit process.

Required Qualifications:

• 5+ years of internal or external audit, risk management, operations or equivalent business, advisory or consulting experience.

• University degree.

• A recognized accounting (CPA, CA) or auditing (CIA, CISA) designation is preferable, but not essential for candidates with good industry experience.

• Ability to quickly understand business processes and their risk implications, analyze complex situations, reach appropriate conclusions, and provide value-added and practical feedback.

• Ability to effectively communicate ideas and recommendations orally and in writing, and to listen and consider ideas of others.

• Results oriented; ability to balance multiple priorities and projects.

• Demonstrated ability to work effectively in diverse environments and cultures.

• Proven relationship skills including a demonstrated ability to deal effectively with individuals at all levels of the organization.

• Leadership skills in achieving departmental, project and individual objectives, and in developing staff.

Preferred Qualifications:

• Strong understanding of risks, controls, and governance practices related to third-party management and/or AI.

• Exposure to Data Analytic tools and methodologies.

• Knowledge of audit methodologies, control frameworks and risk management practices, and SOX requirements

• Knowledge and experience in third party and / or AI undefined

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .