Senior Analyst, Operations Risk & Controls

Manulife; Toronto; Hybrid; CAD 71,000 - 118,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Flexible work options

Job summary

Manulife Canada is seeking a Senior Analyst, Operations Risk & Controls to provide subject matter expertise across Canada Operations. You will lead risk assessments, challenge project plans, and embed risk and control requirements into large-scale transformations.

If you thrive in a hybrid environment, you will partner with project managers, business leads, and technology teams to strengthen governance, ensure regulatory compliance, and support transformation initiatives with robust risk

Qualifications

• 5+ years of experience in operational risk, audit, controls, consulting, project risk, or transformation governance.
• Experience conducting risk assessments and controls assessments in large change initiatives.
• Strong knowledge of operational risk management frameworks, control frameworks, and governance practices.

Responsibilities

• Lead operational risk assessments for large-scale transformation initiatives, technology implementations, and process redesign efforts.
• Assess inherent and residual risks throughout project lifecycles and provide challenge to project stakeholders.
• Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
• Review future-state processes to identify key risks, control gaps, and potential operational impacts before implementation.
• Review project risk registers and ensure risks are appropriately documented, assessed, owned, and mitigated.
• Perform control impact assessments related to new or changing processes, systems, and operating models.
• Evaluate adequacy of proposed controls and recommend enhancements where gaps exist.
• Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
• Participate in governance forums and provide risk opinions regarding implementation readiness.
• Partner with project managers, business leads, and technology teams to embed risk management requirements into project delivery.
• Ensure compliance with Change Delivery Risk Management Standard requirements and associated governance expectations.

Skills

Operational risk management

Risk assessment

Change governance

Stakeholder management

Tools

Archer GRC

Job description

The Senior Analyst, Operations Risk & Controls provides subject matter expertise in operational risk, controls, and transformation governance across Canada Operations.

The role is responsible for assessing, challenging, and advising on risks arising from strategic initiatives across Canada Operations, technology implementations, large-scale process changes, and operational transformations. The Senior Analyst ensures risks and controls are integrated into project delivery while maintaining adherence to enterprise standards, including the Change Delivery Risk Management Standard.

Position Responsibilities:

• Lead operational risk assessments for large-scale transformation initiatives, technology implementations, and process redesign efforts.
• Assess inherent and residual risks throughout project lifecycles and provide challenge to project stakeholders.
• Identify operational, regulatory, customer, financial, and reputational risks associated with proposed changes.
• Review future-state processes to identify key risks, control gaps, and potential operational impacts before implementation.
• Review project risk registers and ensure risks are appropriately documented, assessed, owned, and mitigated.
• Perform control impact assessments related to new or changing processes, systems, and operating models.
• Evaluate adequacy of proposed controls and recommend enhancements where gaps exist.
• Review business requirements, process designs, testing strategies, implementation plans, and operating models from a risk perspective.
• Participate in governance forums and provide risk opinions regarding implementation readiness.
• Partner with project managers, business leads, and technology teams to embed risk management requirements into project delivery.
• Ensure compliance with Change Delivery Risk Management Standard requirements and associated governance expectations.

Required Qualifications:

• 5+ years of experience in operational risk, audit, controls, consulting, project risk, or transformation governance.
• Experience conducting risk assessments and controls assessments in large change initiatives.
• Strong knowledge of operational risk management frameworks, control frameworks, and governance practices.

Preferred Qualifications:

• Experience reviewing business transformations, technology implementations, or process redesign initiatives.
• Familiarity with project delivery methodologies and change management practices.
• Experience with Archer GRC, including risk assessments, issue management, control inventories, corrective action plans, reportable events, and governance reporting, is considered a strong asset.
• Strong stakeholder management and executive communication skills.
• Ability to challenge constructively and influence decision-making.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-HYBRID

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$70,500.00 CAD - $117,500.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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