Manager Change Enablement

Manulife; Southwestern Ontario; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Pension plan

Paid time off

Job summary

Manulife is seeking a Manager of Change Management to lead hands-on change initiatives across processes, technology, roles and ways of working. You will work with change leaders, stakeholders and transformation teams to identify impacts and translate them into actionable plans that support adoption and implementation.

The ideal candidate combines strong analytical thinking with excellent communication and relationship skills, delivering structure and follow-through in complex change programs.

Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
• Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.
• Strong analytical skills with the ability to organize complex information and translate it into clear actions.
• Strong communication, facilitation and stakeholder-management skills.
• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
• Experience supporting processes or technology transformation is preferred.
• Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
• Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

Responsibilities

• Assess change and business impacts through structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
• Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
• Identify impacted stakeholder groups, risks, dependencies and required interventions.
• Translating complex process and technology changes into clear implications and actions for employees and leaders.
• Develop stakeholder and engagement activities appropriate to nature and level of change.
• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
• Develop clear communications, leadership materials and practically change resources.
• Support leaders and change champions in preparing teams for new processes, technology and ways of working.
• Enable readiness and adoption through readiness assessments and monitoring of key actions, risks, dependencies and owners.
• Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
• Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
• Maintain alignment with transformation plans and foster continuous improvement.
• Capture lessons and reusable practices to strengthen subsequent initiatives.

Skills

Change management

Business transformation

Stakeholder management

Analytical thinking

Communication skills

Continuous improvement

Project delivery

Business analysis

Job description

The Manager of Change Management will play a hands‑on role helping teams understand and prepare for changes to processes, technology, roles and ways of working. This role will work with change leaders, business stakeholders, transformation teams and subject‑matter experts to identify impacts and turn them into clear, practical actions that support implementation and adoption.

This opportunity is well suited to someone who combines strong analytical thinking with communication and relationship skills and enjoys bringing structure and follow‑through to complex change.

Position Responsibilities

Assess change and business impacts

• Conduct structured change‑impact assessments across processes, roles, responsibilities, capabilities and ways of working.

• Gather and synthesize current‑and future‑state information from stakeholders, process documentation and transformation teams.

• Identify impacted stakeholder groups, risks, dependencies and required interventions.

• Translating complex process and technology changes into clear implications and actions for employees and leaders.

• undefined

Support stakeholder engagement and change execution

• Develop stakeholder and engagement activities appropriate to nature and level of change.

• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.

• Develop clear communications, leadership materials and practically change resources.

• Support leaders and change champions in preparing teams for new processes, technology and ways of working.

Enable readiness and adoption

• Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.

• Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.

• Support implementation and post‑launch activities, capturing feedback and reinforcing new ways of working.

• undefined

Support transformation and continuous improvement

• Partner with process and transformation teams to connect change activities with current‑state challenges and future‑state outcomes.

• Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.

• Bring a continuous‑improvement mindset to how change is designed, delivered and sustained.

• Capture lessons and reusable practices to strengthen subsequent initiatives.

Required Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.

• Experience supporting impact assessments, stakeholder engagement, communications, learning or business‑readiness activities.

• Strong analytical skills with the ability to organize complex information and translate it into clear actions.

• Strong communication, facilitation and stakeholder‑management skills.

• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.

• Experience supporting processes or technology transformation is preferred.

• Knowledge of change‑management, Lean, continuous‑improvement or process‑redesign approaches is an asset.

• Exposure to automation, digital or AI‑enabled transformation and/or financial services is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI‑Hybrid

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .