Senior Business Systems Analyst

Manulife; Toronto; Hybrid; CAD 113,000 - 163,000; Full time

Benefits offered by this job

Health benefits

Pension plans

Paid time off

Job summary

Manulife is seeking a Senior Business Systems Analyst to own requirements for business-critical initiatives, linking strategy with delivery for products used by customers and advisors. You will lead discovery with senior stakeholders, analyze processes and systems, and ensure solutions address core business needs.

You will guide medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and coach other analysts

Qualifications

• 5-10 years of experience in business analysis and business systems analysis, including ownership of requirements for medium-sized initiatives.
• Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others: requirements and analysis, process analysis, agile delivery, data and query, technical literacy, documentation and tooling, testing and validation, stakeholder engagement and facilitation, end-to-end ownership.
• Proven experience owning requirements end to end, including initiatives where scope changed during delivery.
• Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.

Responsibilities

• Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.
• Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.
• Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.
• Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.
• Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.
• Define data mappings, interface requirements, and non-functional requirements for complex integration work.
• Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.
• Make prioritization and value trade-offs clear to support informed scope decisions.
• Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.
• Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.
• Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.
• Represent the business perspective in design sessions, governance forums, and prioritization discussions.
• Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Skills

Requirements elicitation

Facilitation

Data analysis

Stakeholder engagement

UAT coordination

Communication skills

Tools

Jira

Confluence

Visio

Lucidchart

Wireframing tools

Job description

As a Senior Business Systems Analyst, you will own requirements for business-critical initiatives and connect strategy with delivery for the products our customers and advisors rely on. You will lead discovery with senior stakeholders, analyze the processes and systems behind each request, and ensure solutions address the underlying business need.

You will lead analysis for medium-sized initiatives from inception through benefits realization, influence scope and prioritization, resolve competing stakeholder needs, and strengthen analysis practices across the team. Success in this role requires analytical depth, confidence to challenge assumptions constructively, sound judgement in ambiguity, and a genuine interest in coaching other analysts.

Position Responsibilities :

• Own the elicitation, analysis, and documentation of business, functional, and non-functional requirements across medium-sized initiatives.

• Facilitate workshops involving competing stakeholder interests and guide participants toward clear, documented decisions.

• Analyze complex, cross-system processes to identify root causes and opportunities to simplify work rather than automate inefficiencies.

• Challenge and reframe stated requirements to clarify the underlying business problem and desired outcome.

• Perform and guide data analysis to validate assumptions, estimate impact, and support recommendations.

• Define data mappings, interface requirements, and non-functional requirements for complex integration work.

• Partner with engineering and architecture teams to assess solution options, feasibility, and business implications.

• Make prioritization and value trade-offs clear to support informed scope decisions.

• Own the user acceptance testing and business validation approach, including entry and exit criteria, test scenarios, defect triage, and business sign-off.

• Maintain and improve requirements traceability, documentation quality, and analysis standards within the team.

• Mentor less experienced analysts and lead peer reviews of requirements and analysis deliverables.

• Represent the business perspective in design sessions, governance forums, and prioritization discussions.

• Lead post-implementation reviews to assess whether changes delivered the intended outcomes and benefits.

Required Qualifications:

• 5-10 years of experience in business analysis and business systems analysis, including demonstrated ownership of requirements for medium-sized initiatives from inception through benefits realization.

• Strong hands-on experience across the areas below, with depth in several areas and working knowledge of the others:

• Requirements and Analysis: Advanced elicitation and facilitation; user stories and acceptance criteria; business rules; gap and root-cause analysis; and requirements traceability.

• Process Analysis: Complex cross-system process mapping; BPMN or equivalent notation; process simplification and redesign; and exception and control analysis.

• Agile Delivery: Scrum or Kanban; backlog ownership and refinement; story slicing; Definitions of Ready and Done; and release or increment planning.

• Data and Query: SQL for independent data analysis; data modelling concepts; integration data mapping; and data-based impact assessment.

• Technical Literacy: REST APIs and integration patterns; the ability to read OpenAPI or Swagger specifications; and sufficient understanding of system and data architecture to assess feasibility.

• Documentation and Tooling: Jira, Confluence, process modelling tools such as Visio or Lucidchart, and wireframing tools.

• Testing and Validation: UAT strategy; entry and exit criteria; test scenario design; defect triage; and business sign-off.

• Stakeholder Engagement and Facilitation: Workshop facilitation involving competing interests; stakeholder management; presentations to senior business audiences; and scope negotiation.

• Proven experience owning requirements end to end, including initiatives where scope changed during delivery.

• A track record of constructively challenging requirements and improving the resulting business or delivery outcome.

• Experience mentoring or coaching less experienced analysts.

• Excellent written and verbal communication skills, with the ability to explain business needs, options, trade-offs, and outcomes to engineers and senior stakeholders.

• Sound judgement in ambiguous situations and the ability to support decisions when information is incomplete.

Preferred Qualifications:

Any of the following would be an asset:

• Business Case and Value: Business case development, benefits definition and tracking, and cost-value trade-off analysis.

• Additional Tools: Azure DevOps, ServiceNow, Figma or other wireframing tools, and Bruno or Postman for API exploration.

• Reporting and Insights: Power BI, Databricks, KQL, Azure Data Explorer, and report or dashboard design.

• Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.

• Quality and Test Management: Xray test management, regression strategy, and accessibility requirements, including WCAG.

• Industry Experience: Individual insurance, annuities, group benefits, wealth, or banking; advisor-facing or customer-facing digital products; and policy administration or claims platforms.

• Risk and Compliance: Regulatory change delivery, audit and control requirements, and personally identifiable information and data protection considerations.

• Legacy Modernization and Migration: Mainframe-fronting or legacy modernization programs, data migration requirements, and parallel-run validation.

• Certifications: IIBA CCBA or CBAP, Certified Scrum Product Owner, SAFe, or an equivalent credential.

• Experience supporting regulatory or compliance-driven delivery with fixed external deadlines.

• Experience supporting a modernization or platform migration program.

• The ability to understand the broader organizational context, evaluate alternatives, and identify overlooked opportunities.

• Strong presentation, relationship-building, and interpersonal skills.

• Contributions to a broader analysis community through practice groups, standards development, or knowledge sharing.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our distributed team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Waterloo, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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