Project Manager - PeopleComms Tech PMO

Manulife; Toronto; Hybrid; CAD 93,000 - 143,000; Full time

Benefits offered by this job

Hybrid work

Health benefits

Well-being programs

Flexible schedule

Job summary

Manulife is seeking a strategic Project Manager for its PeopleComms Technology PMO to lead complex HR technology initiatives globally. You’ll coordinate cross‑functional teams, apply predictive, Agile, or hybrid delivery, and balance outcomes, privacy, security, and cost.

This high-visibility role focuses on delivering integrated platforms, automation, data, and responsible AI capabilities that improve HR services worldwide.

Qualifications

• 7+ years of progressive PM experience delivering large-scale tech or transformation initiatives in global environments.
• PMP preferred; Agile or scaled delivery credentials are assets.
• Experience with HR tech platforms and learning technologies is a plus.
• Ability to balance business outcomes, risk, privacy, security, and cost.

Responsibilities

• Lead complex, global initiatives from discovery through adoption and value realization.
• Translate outcomes into executable delivery plans with governance and milestones.
• Apply predictive, Agile, or hybrid delivery methods based on risk and readiness.
• Own budgets, resources, vendors, risks, and benefits with steering recommendations.
• Ensure alignment across HR, product, technology, privacy, and compliance teams.

Skills

7+ years of PM experience

PMP (preferred)

Agile / hybrid delivery

Executive communication

Cross-functional leadership

HR tech / transformation

Strategic planning

Change management (asset)

Jira / Confluence / Smartsheet

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

Smartsheet

Microsoft 365

Job description

We’re looking for a strategic, collaborative, and highly organized Project Manager to join our PeopleComms Technology Project Management Office. This role leads complex, global HR technology and transformation initiatives from definition through adoption and value realization. You’ll coordinate cross‑functional teams, manage delivery across predictive, Agile, and hybrid approaches, and balance business outcomes, colleague experience, risk, privacy, security, compliance, cost, and sustainable support.

This high‑visibility role helps shape the future of work by delivering integrated platforms, automation, data, and responsible AI capabilities that improve how HR services are experienced and operated globally.

What You Can Expect

• Boundless opportunities: Build future‑ready skills through complex global assignments, continuous learning, coaching, and exposure to leading HR platforms, automation, data, and responsible AI.
• A global impact: Think big, challenge the status quo, and deliver changes that improve how colleagues experience HR services across markets.
• A supportive environment: Bring your perspective, be yourself, and work with an inclusive global team that values flexibility, well‑being, recognition, open collaboration, and shared success.

Position Responsibilities:

• Lead complex, global business and technology initiatives from discovery and planning through implementation, transition to operations, adoption, and value realization.
• Partner with business and product leaders to translate approved outcomes into executable delivery plans, governance structures, milestones, and success measures.
• Select and apply predictive, Agile, or hybrid delivery methods based on the work, risk profile, dependencies, and organizational readiness.
• Own integrated plans, budgets, forecasts, resources, vendors, dependencies, risks, issues, assumptions, and benefits, escalating decisions with clear recommendations.
• Build alignment across business owners, product teams, HR, technology, operations, Legal, Privacy, Security, Risk, Compliance, and external partners.
• Embed privacy, security, regulatory, records, accessibility, data, and responsible AI requirements into delivery plans and stage gates.
• Drive change readiness and adoption by planning stakeholder engagement, communications, learning, process changes, operating model impacts, and reinforcement.
• Use delivery data and AI‑enabled tools responsibly to improve forecasting, decision‑making, risk sensing, reporting, and team productivity while maintaining human accountability.
• Provide concise, decision‑oriented reporting on outcomes, milestones, financials, capacity, risks, dependencies, adoption, and benefits.
• Establish a sustainable transition to Day 2 operations, including ownership, support processes, service measures, release planning, documentation, and continuous improvement.
• Coach project teams, strengthen delivery discipline, and foster transparent accountability, inclusive collaboration, and learning.

Required Qualifications:

• 7+ years of progressive project management experience delivering large‑scale, cross‑functional technology or transformation initiatives in global, matrixed environments; experience in HR technology, employee experience, or financial services is preferred.
• Demonstrated experience implementing enterprise platforms, preferably Workday Learning, Talent, Performance, or Succession, and learning technologies such as Sana Learn.
• PMP is strongly preferred. A recognized Agile or scaled delivery credential, such as PMI‑ACP, Certified ScrumMaster, Professional Scrum Master, or SAFe Agilist, is an asset.
• A recognized change management credential, such as Prosci Change Management certification or CCMP, is an asset.
• Demonstrated ability to deliver complex initiatives within a broader portfolio environment by balancing competing priorities, resource constraints, cross‑program dependencies, and sequencing impacts while ensuring alignment to strategic objectives and overall Book of Work commitments.
• Demonstrated ability to influence outcomes without direct authority, driving alignment, decisions, and accountability across business and technology stakeholders while navigating complexity, ambiguity, and competing priorities.
• Training or certification in responsible AI, AI project management, data governance, privacy, cybersecurity, or risk management is an asset; practical experience deliver`ing AI‑enabled or data‑intensive initiatives is preferred.
• Strong command of predictive, Agile, and hybrid delivery, including business cases, integrated planning, financial management, vendor delivery, dependency management, governance, benefits realization, and transition to operations.
• Working knowledge of enterprise architecture, integrations, APIs, data flows, testing, release management, controls, and service management; technical depth is not required, but the ability to challenge assumptions and connect decisions across these areas is essential.
• Experience with project, product, and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft 365, or equivalent platforms, including responsible use of AI‑enabled productivity tools.
• Executive‑level communication, facilitation, influence, and decision support skills, with the ability to make complex technical, regulatory, and delivery issues clear to diverse audiences.
• Strong analytical judgement, curiosity, adaptability, and comfort leading through ambiguity, organizational change, and distributed time zones.
• Bachelor’s degree or equivalent practical experience in business, technology, human resources, engineering, or a related field.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$92,900.00 CAD - $142,900.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a [e-mail] para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con [e-mail] para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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