Senior Manager, Area Operations

RXO, Inc.; Mississauga; On-site; CAD 130,000 - 135,000; Full time

Job summary

An innovative transportation solutions provider is seeking a Senior Manager of Area Operations to lead Last Mile Hubs. This role involves managing operations, driving continuous improvement, and enhancing customer experiences. The ideal candidate will have a strong background in logistics and operations management, with a proven ability to lead teams and analyze data effectively. Join a dynamic team where your contributions will directly impact business growth and operational efficiency. This is a fantastic opportunity to advance your career in a supportive and inclusive environment, where your skills will be valued and developed.

Benefits

Competitive pay

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Paid time off

Qualifications

• 5+ years of leadership experience in operations or logistics.
• Strong fluency in Microsoft Office and data analysis.

Responsibilities

• Drive operational excellence and manage P&L for assigned area.
• Lead site leaders and ensure compliance with performance metrics.

Skills

Leadership in operations

Delivery and distribution logistics

Facility/warehouse management

Data analysis

Organizational skills

Presentation skills

Education

Bachelor’s in Business

Bachelor’s in Logistics

Tools

Microsoft Office (Word, Excel, PowerPoint, Teams)

MS Project

Job description

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation range for this role: $130,000 - $135,000.

As a Senior Manager, Area Operations at RXO, you will have P&L responsibility for an assigned area and manage all aspects of operations and continuous improvement at your assigned Last Mile Hubs (LMH) within the area. You will lead a team of Site Leaders, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You will also work closely with sales to drive business growth to the LMHs in your region.

What your day-to-day will look like:

• Drive operational excellence across your area through quality, operational efficiency, customer satisfaction and financial performance. Partner closely with operations excellence and leadership teams to ensure focus is on continuous improvement across all aspects of the business and within business processes.
• Oversee and achieve budgetary P&L goals and capitalize on opportunities to outperform expectations of area financial performance.
• Rigorously set and track performance metrics and KPIs to inform decisions and proactively manage the financial performance expectations. Utilize metrics to inform decisions, ensuring compliance. Focus on claims management, quality, safety and security, and engagement. Demonstrate accountability.
• Continuously review and audit site performance to ensure they reflect the RXO promise of quality, service, safety, and security. Focus on monthly LMH site audit processes and create site action plans to ensure engagement, site and facility conditions are in line with organization expectations. Ensure all area LMH KPI’s are met or exceeded to include but not limited to VOC, inventory management, carrier compliance, claims management.
• Lead a team of site leaders and drive accountability to operational efficiency, customer service and contractor procurement. Champion the professional growth of LMH teams ensuring they are equipped, inspired, and empowered through continuous coaching. Work closely with the L&D team to ensure site training remains relevant and completions up to date.
• Work with national sales team to facilitate new avenues of growth. Develop an understanding of the assigned area, including competitors and socioeconomic trends.
• Fulfills supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What you’ll need to excel:

At a minimum, you’ll need:

• 5 years of leadership in operations, delivery, distribution logistics or facility/warehouse management.
• Strong fluency using Windows applications and Microsoft Office programs such as MS Project, Word, Excel, PowerPoint, and Teams.
• Effective organizational, leadership and presentation skills.
• Strong business focus with demonstrated ability to act in partnership with management teams.
• Exceptional aptitude for understanding and analyzing large amounts of data from multiple sources.

It’d be great if you also have:

• Bachelor’s in Business, Logistics or related field.
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.

In this role, you’ll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. We’re a company where you can continually advance your career, no matter your background — the opportunities are endless and yours for the taking. If you’re driven and looking for a place to grow, come join us.

Does this sound like you? Check out what else RXO has to offer:

• Competitive pay.
• Health, dental and vision insurance.
• 401(k) with company match.
• Life insurance, disability.
• Employee Assistance Program (EAP).
• Paid time off.

Our Culture:

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely, and build strong relationships. We welcome everyone regardless of background, identity or ability.

The Next Step:

Ready to join our team? We’d love to hear from you. Fill out an application now and join our talent community to learn about future opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.