Senior Living Community Operations Leader

VIVA Retirement Communities; Toronto; On-site; CAD 73,000 - 78,000; Full time

Benefits offered by this job

Health benefits

Team meals

Vacation

Sick pay

Job summary

V!VA Retirement Communities is seeking an energetic Assistant Community Director to oversee daily operations, payroll, and customer service across Concierge, Housekeeping, and administrative functions in Barrhaven. The role requires a strong leader with a passion for senior living and a background in hospitality management.

You will manage payroll, ensure policy compliance, and drive service excellence while supporting the Community Director and mentoring frontline teams.

Qualifications

• Minimum of 8-10 years of progressive management experience in hospitality or retirement living sector.
• Relevant training and/or degree or diploma in Business, Administration, Hospitality, etc.
• Experience with Dayforce and/or other payroll software platforms is an asset.
• Must have a valid drivers license.
• Smart Serve certification.

Responsibilities

• Manage day-to-day operations of Concierge and Housekeeping/Laundry teams, Move-in Coordinator, and Concierge Lead.
• Maintain high standards for cleanliness and implement operating policies and procedures.
• Coordinate services between teams and other community departments.
• Respond to community member and family inquiries, concerns, and issues.
• Administer payroll and manage community administration including accounts receivable and payable.
• Establish and maintain systems for team member and community records.
• Oversee community software systems and participate in new software implementations.
• Recruit and onboard new team members and provide training and development.
• Maintain high service standards and foster positive team relations.
• Lead health and safety programs and audits.
• Collaborate with departments to ensure communication and service excellence.
• Assist in budgeting and business planning.

Skills

Leadership

Communication

Problem solving

Customer service

Team management

Time management

Education

Business/Administration/Hospitality degree

Tools

Microsoft Office

Dayforce payroll

Job description

V!VA Retirement Communities is seeking an energetic Assistant Community Director to oversee daily operations, payroll, and customer service across Concierge, Housekeeping, and administrative functions in Barrhaven. The role requires a strong leader with a passion for senior living and a background in hospitality management.

You will manage payroll, ensure policy compliance, and drive service excellence while supporting the Community Director and mentoring frontline teams.