Assistant Community Director

VIVA Retirement Communities

Ottawa

On-site

CAD 73,000 - 78,000

Full time

13 days ago

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Benefits offered by this job

Health benefits

Team meals

Vacation

Sick pay

Job summary

V!VA Retirement Communities is seeking an energetic leader to join our Barrhaven community as Assistant Community Director. You will report to the Community Director and oversee Concierge, Housekeeping/Laundry teams, Move-in Coordinator, and support administrative and accounting functions to uphold Making Today Great!

You will drive high standards of service, health and safety programs, and foster teamwork.

Qualifications

8–10 years of progressive management experience in hospitality or retirement living.
Relevant training and/or degree or diploma in Business, Administration, Hospitality, etc.
Knowledge of RHRA, Public Health, Ministry of Labour and other governing agencies.
Demonstrated experience in driving quality, efficiency, and process improvements.
An accomplished people leader, excellent communicator, and results-driven multi-tasker.
Strong written and verbal communication skills; comfortable interacting in a leadership role with Community Members, their families, and external services and resources.

Responsibilities

Managing day-to-day operations of the Concierge and Housekeeping/Laundry teams, Move-in Coordinator, and Concierge Lead
Maintaining high standards for cleanliness and implementing operating policies and procedures
Coordinating services between teams and other community departments
Responding to community member and family inquiries, concerns, and issues
Administering payroll and managing community administration including accounts receivable and payable
Establishing and maintaining systems and protocols for team member and community member documents and records
Overseeing community software systems and participating in the implementation of new software programs
Recruiting and onboarding new team members
Providing training and development opportunities for team members
Maintaining high service standards and fostering positive team member relations
Leading health and safety programs and audits
Collaborating with other departments to establish exceptional communication and service excellence
Participating in business planning and monitoring, including budgeting and goal setting

Skills

Leadership

Communication

Problem solving

Team management

Customer service

Time management

Organizational skills

Strategic thinking

Research and analysis

Education

Business Administration

Hospitality Diploma

Tools

Microsoft Office

Dayforce

Payroll software

MS Teams

Job description

Would you like to fill the time with fulfilling work for Seniors?

Join a company that believes in Making Today Great!

Work for a Premier Retirement Community and employer in Barrhaven

Be a part of a team that shares a passion for making a positive impact and see why we are Happier Here!

Enjoy competitive salary and health benefits, team meals, vacation, sick pay and more!

You.

You have a passion for raising the bar in the retirement industry. You are an energetic, motivated leader who is able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in the areas of facilities management, housekeeping and health and safety management for seniors. You are experienced in managing Team Members and contributing to the overall success of both the Management Team and the Community. You are committed to nurturing careers, fostering learning, and having fun. If creativity, innovation, service and a chance to make a difference in people's lives are important to you, then we are eager to hear from you.

Us.

What do you get when a team of experienced industry professionals combine their passion and decide it is time to raise the bar in the retirement living industry? You get V!VA Retirement Communities. At V!VA, we aren't about grand statements or lofty ideals. We are a group of Canadians committed to bringing the right mix of people together to inspire each other and deliver the highest standards of customer service and performance in the retirement industry. At V!VA, we put people first. We are looking for just the right person who shares V!VA's mission - Making Today Great!

The Career.

Reporting to the Community Director, the Assistant Community Director will join a dynamic team that is dedicated to V!VA's Team Members, Community Members, and Community's purpose of Making Today Great!, while fulfilling our Vision to create places where people live, love, and laugh.

This role requires an energetic, motivated leader who will inspire others to uphold the highest standards of performance and customer service.

The incumbent will be responsible for contributing to the Community's overall financial stability, industry and company policy compliance, and Community Member and Team Member satisfaction.

While the Assistant Community Director's leadership responsibilities extend to all Team Members, they will directly manage the Concierge and Housekeeping/Laundry Teams, the Move-in Coordinator and/or Concierge Lead. They will also oversee the administrative and accounting functions for the Community and, in the absence of the Community Director, serve as the Community Director's representative when required.

Key responsibilities include:

Managing day-to-day operations of the Concierge and Housekeeping/Laundry teams, Move-in Coordinator, and Concierge Lead
Maintaining high standards for cleanliness and implementing operating policies and procedures
Coordinating services between teams and other community departments
Responding to community member and family inquiries, concerns, and issues
Administering payroll and managing community administration including accounts receivable and payable
Establishing and maintaining systems and protocols for team member and community member documents and records
Overseeing community software systems and participating in the implementation of new software programs
Recruiting and onboarding new team members
Providing training and development opportunities for team members
Maintaining high service standards and fostering positive team member relations
Leading health and safety programs and audits
Collaborating with other departments to establish exceptional communication and service excellence
Participating in business planning and monitoring, including budgeting and goal setting

Candidate Profile:

The ideal candidate for this position is a motivated and energetic leader with excellent communication and problem-solving skills. They have a customer-focused mindset and thrive in a fast-paced and dynamic environment. Key qualifications and skills include:

Minimum of 8-10 years of progressive management experience in hospitality or retirement living sector.
Relevant training and/or degree or diploma in Business, Administration, Hospitality, etc.
Preferred experience in the Health Field or Retirement Home Industry.
Pre-opening experience supporting building and operational readiness is considered an asset.
Knowledge of RHRA, Public Health, Ministry of Labour and other governing agencies.
Demonstrated experience in driving quality, efficiency, and process improvements.
An accomplished people leader, excellent communicator, and results-driven multi-tasker.
Strong written and verbal communication skills; comfortable interacting in a leadership role with Community Members, their families, and external services and resources.
Excellent time management skills and organizational skills with attention to detail.
A strategic thinker with strong research, problem-solving, and analytical abilities.
Performs well under pressure and adept at managing competing priorities.
A team player who is also capable of working independently.
Proficient user of Microsoft products including Microsoft Office suite (Word, Excel, Outlook, PowerPoint), MS Teams, and various job-related software programs.
Experience with Dayforce and/or other payroll software platforms is an asset.
Ability to work flexible hours, including weekends, and be available after hours for emergencies.
Capable of bending, stretching, sitting, and standing for extended periods. Able to lift a minimum of 50 lbs.
Must have a valid driver's license.
Smart Serve certification.

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well-being of our community members and team members is important. For this reason, V!VA Retirement Communities requires that all new Team Members are vaccinated for COVID-19.

Accommodation, including for those who cannot be vaccinated for COVID-19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement's obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.

Additional Information