Lifestyle Manager

VIVA Retirement Communities; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

VIVA Retirement Communities is looking for a passionate Lifestyle Manager in Toronto, Ontario. You will mentor Team Members, coordinate services for Community Members, and enhance their overall well-being through creative programming.

With expertise in recreation therapy, a focus on physical fitness, and excellent communication, you will lead team efforts to ensure high standards of performance and customer service. Flexibility in working hours is required, with an emphasis on innovative activities for seniors.

Qualifications

• Minimum 2 years experience in retirement living or health care.
• Experience in facilitating social and recreational programs.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• Mentor and manage Team Members and volunteers.
• Coordinate the arrival of new Community Members.
• Deliver and track activities for Community Members.

Skills

Leading physical fitness programs

Managing volunteers

Excellent communication skills

Computer proficiency

Education

Degree or Diploma in Recreation Therapy or Health Care

Personal Training Certification

Job description

About the Position

You have a passion to raise the bar in the retirement industry. You are energetic, motivated, and able to inspire others to provide the highest standards of performance and customer service. You will have experience in a similar setting with skills and knowledge in performance and customer service, developing seniors’ activities, leading physical fitness programs, and managing volunteers. If creativity, innovation, service, having fun and a chance to make a difference in people’s lives is important to you, we are eager to hear from you.

As the Lifestyle Manager for V!VA Retirement Communities, you will mentor and manage both Team Members and volunteers. You will reach out to prospective Community Members, their families and local referral sources to coordinate the arrival of new Community Members, and provide guidance and services to meet their daily social and transportation needs. Reporting to the Community Director, you will manage all aspects of the department and collaborate with community resources and agencies to ensure V!VA delivers the best overall care for its Community Members. You will continually improve the customer service experience and develop an innovative working environment for Team Members.

Key Responsibilities

• Initiate and promote activities both within and outside the community to stimulate and promote Community Member interest, communication and general well being
• Design and implement cultural, physical, intellectual, educational, spiritual, social, and special interest activities based on Community Members’ input
• Deliver the V!VAfit Program as designed by S.T.E.P.S
• Track Community Members’ activity participation and adjust calendar events accordingly
• Establish an active volunteer program that a) promotes Community Member philanthropic involvement and b) recruits and supervises volunteers to assist in the delivery and creation of diverse programs
• Stay abreast active aging and generational trends to enhance programming
• Recruit and select associates following V!VA’s hiring standards and tools
• Coordinate and supervise Program Assistant(s) and Driver(s) schedules and duties
• Transport and/or accompany Community Members to and from outside activities and appointments in community vehicle(s)
• Coordinate vehicle maintenance with the appropriate parties.
• Develop monthly newsletter and activity calendar
• Manage monthly budget for activity supplies, entertainment, food, etc., and staffing as appropriate
• Assist Community Director in preparation and execution of the department’s annual budget
• Work with other Department Managers in planning and conducting orientation and in‑service training
• Participate in and attend all in‑service training and education programs as scheduled
• Other duties as assigned

Qualifications

• Minimum 2 years relevant experience facilitating social and recreational programs in a retirement living/health care setting
• Degree or Diploma in Recreation Therapy, Activation or Health Care, with Gerontology background
• Personal Training Certification, Fitness Instructor Certification and/or Aqua Certification with previous experience planning and delivering programs for older adults.
• Staff/ Volunteer management experience an asset
• Computer proficiency in Microsoft Word, Excel, PowerPoint and the use of Internet resources
• Excellent social, written and verbal communication skills with the ability to connect and communicate effectively with diverse audiences
• Satisfactory Vulnerable Sector Criminal Reference Check and medical clearance certificate
• Valid Driver’s License with good driving record; preference will be given to candidates who have or are willing to pursue their class F license
• Self‑managed, well‑organized, enthusiastic leader with a positive attitude
• Able to bend, stretch, sit and stand for long periods; Ability to lift a maximum of 50 lbs
• Ability to work flexible hours including evenings and weekends

Additional Information

• We use AI tools in screening applications

V!VA Retirement Communities welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Successful applicants will be required to show proof of eligibility to work in Canada for the next 6 months.

V!VA Retirement works and operates in the vulnerable sector and the well‑being of our community members and team members is important. For this reason, V!VA Retirement Communities requires that all new Team Members are vaccinated for COVID‑19. Accommodation, including for those who cannot be vaccinated for COVID‑19 due to religious or medical reasons, will be provided in accordance with V!VA Retirement’s obligations under the Ontario Human Rights Code, as amended from time to time, and the Accessibility for Ontarians with Disabilities Act, as amended from time to time.