Senior Key Account Manager - Pet Nutrition

Mars Petcare; Bolton; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Company bonus

Job summary

Mars Petcare Canada is seeking a Senior Key Account Manager to drive profitable sales, share growth, and strategic partnerships with one of our major accounts. You will manage budgets, promotional activity, pricing, and go-to-market plans, collaborating with cross-functional teams to maximize performance and margin.

You will influence senior stakeholders and build enduring relationships, leveraging forecasting and trade management know-how to deliver results in a dynamic Canadian market.

Qualifications

• Bachelor’s degree in Marketing, Business Admin, Sales or related field.
• 4+ years of Account Management experience in a top CPG company in Canada.
• Ability to influence senior stakeholders and manage cross-functional teams.
• Experience with customer-facing roles and relationship building.
• Fluency in forecasting and trade management concepts.

Responsibilities

• Achieve profitable sales and share growth per SCM and sales plan objectives.
• Execute merchandising, new item acceptance, assortment optimization, and budget adherence.
• Build and maintain relationships with customer buying desks and internal teams.
• Be the primary contact for daily operations and cross-functional coordination.
• Collaborate on go-to-market plans and annual forecasts with demand planning.

Skills

Collaborates

Resilient

Manages Complexity

Customer Focus

Action Oriented

Persuades

Business Insight

Communicates Effectively

Ensures Accountability

Drives Results

Education

Bachelor’s degree

MBA

Job description

The Senior Key Account Manager ensures the delivery of business metrics: GSV/ NSV/ Gross Margin and Share for Mars Petcare Canada for one of our bigger accounts/customers. They are also accountable for budgetary & trade management, profitable business growth via the achievement of specific distribution, promotional, pricing, planogram, innovation, and shelving execution & negotiation.

What are we looking for?

• Bachelor’s degree required, preferably a BA/BS in Marketing, Business Administration, Sales or related field.

• MBA or other graduate degree is an asset.

• Minimum of 4+ years of Account Management experience in a top CPG company, having to influence senior stakeholders across multiple groups in Canada - Big Customers.

• Experience managing customer(s) or had account facing experience in the past.

• Ability to penetrate customers and form relationships at lower levels of the organization, and across different departments (ie. Loyalty, Media, Space Planning, etc).

• Fluent understanding of CAS forecasting and trade management system.

• Effective communication skills both internally and customer facing - oral, written and listening.

• Ability to contribute within a team environment & influence cross-functionally.

• Ability to build trusting relationships and partnerships internally/externally.

• Understands the organization and knows how to use this knowledge to achieve business results.

• Ability to learn continuously through trade journals, category trend reporting, financial reports, attends Customer events & forums.

What will be your key responsibilities?

• Responsible for achieving profitable sales and share growth in alignment with SCM model & sales plan objectives.

• Responsible for the tactical, daily execution of the business to include merchandising objectives, new item acceptance, assortment optimization, budget adherence, and building customer relationships with the buying desk.

• Key point person for customer on items relating to daily operations of the business.

• Responsible for the development of effective and productive relationships within all levels of customer responsibility, as well as within the sales business unit and Cross-Functional Teams.

• Work with copilots & cross functional business unit resources to develop execution plans that align with the strategy for Mars Pet Nutrition Canada.

• Analyze business opportunities and provide input into the development of go-to-market (i.e. new item launches, trade deployment, pack creation, etc.) plans and activity sets. Work collaboratively with demand planning to provide annual and ongoing customer forecasting for new product concepts, initiatives, and annual brand plans.

• Provide input in the area of collaborative planning, recommending new approaches and processes that ensure better customer planning, input, and alignment of improved activity sets.

• Position must analyze and communicate the future and emerging needs within the customers channel so that Mars Petcare is in a position to be the preferred vendor of Petcare.

• Fiscal responsibility, specifically associated with developing, managing and delivering a sound financial plan for the account and maintaining a year end position.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.

• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.

• Best-in-class learning and development support from day one, including access to our in-house Mars University.

• An industry competitive salary and benefits package, including company bonus.

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Qualifications

Collaborates; Being Resilient; Manages Complexity; Customer Focus; Action Oriented; Persuades; Business Insight; Communicates Effectively; Ensures Accountability; Drives Results

Req ID R163064