Senior Key Account Manager

Körber Pharma Packaging AG; Mississauga; Hybrid; CAD 120,000 - 180,000; Full time

Job summary

Körber Pharma Packaging AG in Mississauga, Ontario, Canada, seeks a Senior Key Account Manager to own strategic accounts and drive long‑term revenue growth across automation and logistics solutions. You will lead multi‑year plans, negotiate complex contracts, and align cross‑functional teams to deliver value for enterprise customers.

You will engage C‑suite stakeholders, manage risk, and balance profitability with customer satisfaction while traveling up to 50% to support key accounts globally.

Qualifications

• 8+ years of enterprise B2B sales or key account management in automation or intralogistics.
• Fluent in French and English (written and spoken) for business communications.
• Proven success managing multi-site/global accounts and large multi-million-dollar projects.
• Strong understanding of logistics, warehouse automation, and related tech.
• Ability to influence C-suite and cross-functional stakeholders.

Responsibilities

• Own full P&L for assigned key accounts and drive long-term value.
• Develop multi-year account strategies and growth plans.
• Lead commercial negotiations, pricing, and contracts with legal and finance partners.
• Collaborate with Engineering, Delivery, Software, Service, and Product teams.
• Grow revenue through renewals, expansions, and cross-selling.
• Provide market/customer insights to shape strategy and roadmap.

Skills

Key account management

Sales leadership

Strategic selling

Stakeholder management

Negotiation

Education

Bachelor’s degree in Engineering/Business

MBA or advanced degree preferred

Tools

CRM systems

Salesforce

Job description

Pioneer your career! Körber is the home for passionate people who innovate, collaborate and love what they do. Entrepreneurial spirit is our joint DNA. We develop future technologies and support talents to deploy their skills and reach their full potential. Together, we aim for being the first to do the right thing at the right time. Join the home for entrepreneurs!

The Senior Key Account Manager is responsible for developing and growing strategic customer relationships within the supply chain logistics and automation sector. As the primary commercial lead for assigned global and regional key accounts, this role drives revenue growth through long-term partnerships, consultative selling, and a deep understanding of customers’ operational and automation objectives. Working closely with engineering teams and executive leadership, the Senior Key Account Manager develops and executes multi-year account strategies, positions Körber as a trusted advisor, and leads the pursuit of complex automation, systems integration, and lifecycle service opportunities across warehouse, parcel, and manufacturing environments. Success in this role requires strong commercial acumen, technical credibility, and the ability to influence diverse stakeholder groups within customer organizations.

Your Role in Our Team

• Own full P&L performance for assigned key accounts, including revenue growth, profitability, risk management, and long-term value creation.
• Develop and execute multi-year account strategies encompassing growth objectives, stakeholder engagement plans, solution roadmaps, and competitive positioning.
• Serve as the primary commercial lead and trusted advisor for strategic accounts, fostering relationships with executive, operational, engineering, and procurement stakeholders, including VP and C-suite leaders.
• Drive account growth through renewals, expansions, upselling, and cross‑selling while identifying new opportunities aligned with customers’ operational and automation objectives.
• Lead commercial negotiations, pricing discussions, and contract agreements in partnership with legal, finance, and executive leadership teams.
• Partner with Engineering, Project Delivery, Software, Service, Product Management, and Operations teams to develop customer‑focused solutions and ensure successful project execution.
• Monitor customer satisfaction, proactively manage commercial and delivery risks, resolve escalations, and maintain long‑term customer confidence and retention.
• Provide market and customer insights to support product strategy, roadmap planning, process improvements, go-to-market initiatives, and strategic growth opportunities within the supply chain and automation industry.

Your Profile

• Proven experience selling capital‑intensive automation, material handling, software, or systems integration solutions to enterprise‑level customers.
• Deep knowledge of supply chain, parcel logistics, warehouse automation, and related technologies, including AS/RS, robotics, conveyors, AMRs, and enterprise software platforms.
• Strong commercial, financial, and business acumen with the ability to balance customer needs, profitability, and risk.
• Experience developing and executing strategic account plans that drive long‑term customer growth and retention.
• Proven ability to build executive‑level relationships and confidently engage, influence, and negotiate with C‑suite stakeholders.
• Consultative, solution‑oriented approach with strong problem‑solving, negotiation, and decision‑making skills.
• Exceptional stakeholder management, communication, and cross‑functional collaboration skills, with the ability to align diverse teams and priorities.
• Self‑driven and resilient professional who thrives in fast‑paced, matrixed organizations and demonstrates a strong sense of ownership and accountability.

Education and Experience Qualifications

• Bachelor’s degree in Engineering, Business, Supply Chain Management, or a related field; MBA or advanced business/technical degree preferred.
• 8+ years of experience in enterprise B2B sales, key account management, or strategic customer development within automation, intralogistics, material handling, parcel, or industrial technology environments.
• Professional fluency in French and English (written and verbal), with the ability to conduct business communications, presentations, and customer interactions in both languages.
• Proven success managing complex customer relationships, leading multi‑site or global accounts, and closing large‑scale, multi‑million‑dollar projects.
• Strong understanding of logistics operations, warehouse automation, material handling systems, digital supply chain solutions, and related technologies.
• Excellent communication, negotiation, and stakeholder management skills, with the ability to influence and build relationships at all levels, including senior executives.

Körber is pioneering cutting‑edge sorting technology and solutions that shape the future of mail and parcel automation across Europe, North America and Asia. Set new industry standards and champion customer‑centric services and solutions with our dynamic Parcel Logistics team based in Irving, Texas, USA.

This role offers a hybrid work setting based in Mississauga, Ontario, Canada, with up to 50% travel.

Can you see yourself in this profile? Then Körber is the right place for you. We look forward to getting to know you!

Equal opportunity employer

We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity to all applicants. All hires to our team are based on qualifications, merit, and business needs. It is our policy to give equal employment opportunities to all qualified persons without regard to legally protected characteristics, or any other consideration made unlawful by applicable federal, state/provincial, and/or local law.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience, please contact us via [e-mail]. We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

We value diversity and therefore welcome all applicants - regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation and identity, and any other protected status. You can find out more about our culture here Culture at Körber - it's worth taking a look!

If you have any questions or technical problems, please send us an e‑mail to [e-mail]. Judith Lascano is the responsible person for this job advertisement.

Körber is a global technology company for intelligent manufacturing and supply chain solutions. As a reliable innovation partner, Körber turns entrepreneurial thinking into customer success by providing leading technology to fuel what’s next – from end‑to‑end pharma production and advanced supply chain solutions to high‑tech machinery and process equipment. Körber combines deep domain expertise with integrated hardware, software, and digital services, to help customers take the next step.

The Business Area Supply Chain is part of Körber, a global technology company for intelligent manufacturing and supply chain solutions.