Senior ITSM Consultant — ServiceNow Expert (Global)

Compunnel, Inc.; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT solutions company is seeking an expert-level IT Service Management Consultant in Montreal for an 18-month assignment. The role involves collaborating on global ITSM initiatives, enhancing process improvements, and driving Project management using ServiceNow. Candidates must have a Bachelor's degree in IT or Computer Science and at least 8 years of relevant experience. Strong analytical, problem-solving, and communication skills are essential.

Qualifications

• Minimum of 8 years of experience in IT Operations within global environments.
• Demonstrated expertise in ITSM frameworks and best practices.
• Extensive hands-on experience with ServiceNow.

Responsibilities

• Collaborate to define requirements for enterprise-wide ITSM tools.
• Ensure ITSM processes align with business objectives.
• Identify and drive process improvement opportunities within ITSM.

Skills

ITSM frameworks

ServiceNow

Agile

DevOps

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Power BI

Tableau

Job description

A leading IT solutions company is seeking an expert-level IT Service Management Consultant in Montreal for an 18-month assignment. The role involves collaborating on global ITSM initiatives, enhancing process improvements, and driving Project management using ServiceNow. Candidates must have a Bachelor's degree in IT or Computer Science and at least 8 years of relevant experience. Strong analytical, problem-solving, and communication skills are essential.