IT Service Consultant

Compunnel Inc.; Montreal; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading IT solutions company is seeking an expert-level IT Service Management Consultant in Montreal for an 18-month assignment. The role involves collaborating on global ITSM initiatives, enhancing process improvements, and driving Project management using ServiceNow. Candidates must have a Bachelor's degree in IT or Computer Science and at least 8 years of relevant experience. Strong analytical, problem-solving, and communication skills are essential.

Qualifications

• Minimum of 8 years of experience in IT Operations within global environments.
• Demonstrated expertise in ITSM frameworks and best practices.
• Extensive hands-on experience with ServiceNow.

Responsibilities

• Collaborate to define requirements for enterprise-wide ITSM tools.
• Ensure ITSM processes align with business objectives.
• Identify and drive process improvement opportunities within ITSM.

Skills

ITSM frameworks

ServiceNow

Agile

DevOps

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in Information Technology

Tools

ServiceNow

Power BI

Tableau

Job description

Overview

We are seeking an expert-level IT Service Management (ITSM) Consultant for an 18-month assignment supporting multiple global ITSM initiatives. The consultant will work closely with global ITSM leadership and project stakeholders to execute enterprise-scale projects, drive process improvement, and ensure the successful delivery of ITSM solutions. Deep expertise in ServiceNow is required for this role.

Responsibilities

• Collaborate to define requirements and implementation plans for enterprise-wide ITSM tools and technologies, focusing on ServiceNow.
• Ensure ITSM processes align with business objectives, regulatory requirements, divisional goals, and firm policies.
• Partner with ITSM leadership and technology teams to develop and execute strategies that enhance observability, responsiveness, resilience, and reliability.
• Maintain consistent compliance with Incident and Problem Management procedures and toolsets.
• Support and optimize strategic change management initiatives to minimize business disruption.
• Identify and drive process improvement opportunities within the ITSM framework.
• Collaborate on projects to improve IT service delivery efficiency and effectiveness across global teams.
• Promote a culture of continuous improvement and operational excellence.

Required Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Minimum of 8 years of experience in IT Operations within global, enterprise-scale environments.
• Demonstrated expertise in ITSM frameworks and best practices (ITIL, Agile, DevOps).
• Extensive hands-on experience with ServiceNow, including configuration and integration.
• Familiarity with agentic AI modules for ITSM functions is highly desirable.
• Strong analytical, problem-solving, and communication skills.
• Experience with reporting and analytics tools such as Power BI or Tableau is a plus.
• Proven ability to manage multiple priorities and deliver results in dynamic environments.

Education

Bachelor’s degree in Information Technology, Computer Science, or related field.