Senior ITIL Incident Lead — Hybrid Remote Support Analyst

Arobas Personnel; Montreal; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

A staffing agency is seeking an experienced Support Analyst for a contract position based in Montreal. The successful candidate will provide Level 1 and Level 2 support, monitor production activities, and troubleshoot issues while delivering timely resolutions. Requirements include 5 years of experience with Sentry, expert proficiency in SQL, and knowledge of ITIL. This hybrid role requires flexibility with on-site presence 3 days a week and strong communication skills to collaborate across different teams.

Qualifications

• Minimum 5 years of experience with Sentry.
• Proven experience as an APS Team Lead with 10+ years.
• Strong knowledge of ITIL and Incident Management.

Responsibilities

• Monitor and support daily production activities.
• Troubleshoot technical and functional issues raised by users.
• Deliver added value by implementing efficient workarounds in BAU.

Skills

Sentry

SQL queries

Dynatrace

Unix/Linux environments

ITIL

Incident Management

Autosys

Tools

DataStage WTX

ServiceNow

C

C++

Java

.NET

Job description

A staffing agency is seeking an experienced Support Analyst for a contract position based in Montreal. The successful candidate will provide Level 1 and Level 2 support, monitor production activities, and troubleshoot issues while delivering timely resolutions. Requirements include 5 years of experience with Sentry, expert proficiency in SQL, and knowledge of ITIL. This hybrid role requires flexibility with on-site presence 3 days a week and strong communication skills to collaborate across different teams.