Senior IT Support Technician (HelpDesk)

GeoSpectrum Technologies Inc.; Dartmouth; On-site; CAD 50,000 - 75,000; Full time

Job summary

GeoSpectrum Technologies, a leader in underwater acoustic components, seeks a Senior IT Support Technician. The role provides internal IT support, resolves helpdesk tickets, and contributes to infrastructure projects. Ideal candidates have strong problem-solving skills, experience in system administration, and a collaborative spirit.

Benefits

Competitive salary based on experience

Work-life balance with core hours

Paid Time Off

Employee-Family Assistance Program

Group Plan Benefits

Virtual Healthcare

RRSP matching

Career development opportunities

Monthly social activities

Professional Development and training

Qualifications

• 2-3 years of technical support experience.
• Working knowledge of Windows, Linux, and Mac environments.
• Experience managing escalated helpdesk issues.

Responsibilities

• Triage and service IT support tickets.
• Ensure timely ticket completion within service level agreements.
• Create and maintain IT technical documentation.

Skills

Problem-solving

Customer service

Team collaboration

Education

Post-secondary education in system or network administration

Tools

JIRA

Active Directory

Microsoft 365

Job description

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Career Opportunity

GeoSpectrum Technologies is growing and we are seeking a skilled and service-oriented Senior IT Support Technician to join our IT team!

As the primary point of contact for internal IT support, you’ll be responsible for triaging and resolving Helpdesk tickets, supporting Tier I technicians, and managing escalated technical issues involving software, hardware, and network systems. You’ll work across Windows, Linux, and Mac environments, ensuring timely and effective support for both in-office and remote users. In addition to day-to-day support, you’ll contribute to infrastructure projects, maintain technical documentation, and help drive continuous improvements in IT operations. This is a dynamic role for someone who thrives in a collaborative environment and is passionate about delivering exceptional IT service

Explore GeoSpectrum’s Story

GeoSpectrum Technologies is a rapidly growing company that designs and manufactures state of the art underwater acoustic components, transducers and integrated end-to-end systems for maritime surveillance and exploration. GeoSpectrum is known for its innovation and designing leading-edge products. With clients across ocean science, defence, and oil and gas industries, we’re proud of delivering reliable, customized solutions that go above and beyond the requirements of our customers.

GeoSpectrum was founded in Dartmouth, Nova Scotia and continues to grow after three decades of engineering. Our company’s core values are woven into the fabric of our work, commitment to employee engagement, and client service.

Responsibilities

• Triage and service IT support tickets (utilizing JIRA), support Tier I technician, manage escalated Helpdesk tickets including complex software, hardware, and network problems.
• Ensure all tickets are completed within service level agreement.
• Act as a primary point of contact for the organization’s IT support team, offering friendly, helpful and timely service to employees.
• Set-up, support and troubleshoot for new / existing users in an in-office and remote Windows, Linux, and Mac environment.
• Perform computer maintenance and lifecycle management.
• Manage asset control management.
• Create and maintain IT technical documentation, forms, workflows, knowledge base articles, and SOPs.
• Assist in the maintenance, development, and implementation of new and existing infrastructure, including network equipment, virtualization, Microsoft 365, Active Directory, and more.
• Consult technical manuals and research for technical issues and solutions.
• Participate in continuous improvement of IT infrastructure, policies and processes to support company growth.
• Support the infrastructure administration team to test and implement new solutions.
  
  

Qualifications

• Post-secondary education in system or network administration or equivalent experience.
• 2-3 year of technical support experience.
• Ability to handle escalated helpdesk issues, including complex software, hardware, and network problems.
• Ability to create and maintain technical documentation, knowledge base articles, and SOPs.
• Working knowledge in Active Directory, Microsoft 365, MS Office, Windows, Linux, and Mac environments.
• Excellent problem-solving skills through identifying, analyzing, and resolving problems.
• Strong verbal and written communication skills.
• Excellent communication and customer service.
• Ability to prioritize and manage multiple tasks.
• Excellent Team collaboration and knowledge sharing.
  
  

Security Requirements

All candidates must be eligible to apply for and maintain Canadian Controlled Goods and Canadian Government Security Clearances

Explore Our Culture and Benefits

Watch our company video to get to know us! Visit www.geospectrum.ca home page.

At GeoSpectrum, we take pride in fostering a workplace that based on professional relationships, innovation and continuous improvement, and agile. Our employees work together in a collaborative, cross-functional approach. Enjoy having fun at work? Our social community is next to none! Our leadership team encourages our people to contribute their ideas, insight, and feedback for innovation, continuous improvement, quality management, and workplace safety.

We Offer

• Competitive salary based on experience
• Work-life balance with core hours
• Paid Time Off
• Employee-Family Assistance Program
• Group Plan Benefits
• Virtual Healthcare
• RRSP matching
• Corporate Discounts and perks
• Career development opportunities
• Monthly social activities
• Professional Development and training
• Free on-site parking
  
  

GeoSpectrum is committed to employment equity and building a diverse workforce where every employee can bring their best self to work. GeoSpectrum encourages applicants from all qualified individuals, including underrepresented individuals who identify as African Nova Scotian, racially visible, Aboriginal persons, LGBTQIA2S+, persons with disabilities, and women. GeoSpectrum will accommodate applicants' disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you are a member of one of an equity group, we encourage you to self-identify on either your application form, covering letter, or resume.

Apply Today

While we sincerely thank all applicants for taking the time to apply, however only those chosen for an interview will be contacted.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact the recruitment team by email at [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  Defense and Space Manufacturing

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